The Times-Picayune New Orleans Event Listing Submission Customer Care Number | Toll Free Number

The Times-Picayune, one of the most storied and respected newspapers in the American South, has long served as the voice of New Orleans and the broader Gulf Coast region. Founded in 1837, it has chronicled the city’s triumphs, tragedies, cultural revolutions, and civic evolution through wars, hurricanes, and renaissances. Today, The Times-Picayune continues its legacy not only through investigative journalism and local reporting but also through its robust digital platform that includes event listings—a vital resource for residents and visitors alike seeking to engage with New Orleans’ vibrant cultural calendar. Whether you’re organizing a jazz festival in the French Quarter, a food pop-up in the Garden District, or a community workshop in Uptown, submitting your event to The Times-Picayune ensures maximum visibility among one of the most engaged local audiences in the country. But what happens when you encounter technical difficulties, submission errors, or need guidance on how to optimize your listing? That’s where The Times-Picayune’s dedicated customer care team comes in. This comprehensive guide provides everything you need to know about reaching The Times-Picayune New Orleans Event Listing Submission Customer Care, including toll-free numbers, support channels, industry-specific insights, and frequently asked questions—all designed to help you get your event published quickly, accurately, and with maximum impact.

Why The Times-Picayune New Orleans Event Listing Submission Customer Support is Unique

The Times-Picayune’s event listing submission support system stands apart from other regional newspaper platforms due to its deep integration with New Orleans’ unique cultural ecosystem. Unlike generic event submission portals that treat all events as data points, The Times-Picayune’s customer care team is staffed by locals who understand the rhythms of the city—from Mardi Gras krewes to Second Line parades, from jazz brunches to Creole culinary pop-ups. Their expertise isn’t just technical; it’s cultural. When you call or email for help, you’re not speaking to a call center agent in another state—you’re speaking to someone who knows the difference between a “festival” and a “celebration,” who understands the importance of tagging events with the correct neighborhood, and who can advise you on the best time to submit for maximum exposure during peak tourist seasons.

Additionally, The Times-Picayune offers personalized guidance based on industry type. A nonprofit hosting a fundraiser receives different recommendations than a boutique hotel promoting a weekend wine tasting. The support team is trained to recognize the nuances of hospitality, arts, education, religious, and civic events—and tailors advice accordingly. This level of industry-specific insight is rare in the media landscape, especially among legacy publications transitioning to digital-first models. Furthermore, The Times-Picayune maintains a human-first support philosophy. Even as automation increases elsewhere, they preserve direct access to live agents during business hours, ensuring that no submitter is left stranded with an unresolved issue. This commitment to personalized, culturally attuned service has earned them consistently high satisfaction ratings among event organizers, community groups, and local businesses across Louisiana.

The Times-Picayune New Orleans Event Listing Submission Toll-Free and Helpline Numbers

To ensure seamless access to customer care for event submitters, The Times-Picayune provides multiple direct contact channels, including toll-free numbers for both domestic and international callers. These numbers are staffed by trained specialists who handle everything from account setup and submission troubleshooting to deadline inquiries and promotional upgrades.

The primary toll-free customer care number for The Times-Picayune New Orleans Event Listing Submission is:

1-800-555-0199

This number is available Monday through Friday, from 9:00 a.m. to 6:00 p.m. Central Time, excluding major holidays. Callers can expect an average wait time of under three minutes, with most issues resolved in a single call. For urgent submissions—such as last-minute event additions or corrections to published listings—the same number connects you to an emergency support line during peak seasons (e.g., Mardi Gras, Jazz Fest, and Halloween).

In addition to the toll-free line, The Times-Picayune offers a dedicated event submission helpline for technical and portal-specific inquiries:

1-877-555-0147

This line is specifically designed for users experiencing difficulties with the online submission portal, including login issues, image upload errors, category misclassification, or calendar sync problems. It is staffed by IT-savvy support agents who can walk you through step-by-step fixes or reset your account remotely.

For customers who prefer text-based communication, The Times-Picayune also offers SMS support. Text “EVENTHELP” to 555-0199 to receive a link to live chat or a callback request form. This service is available 24/7, with responses typically delivered within 15 minutes during business hours and within two hours outside of them.

Important Note: Be wary of third-party websites or unsolicited calls claiming to represent The Times-Picayune Event Listings. The only official toll-free numbers are 1-800-555-0199 and 1-877-555-0147. Any other number should be treated with suspicion. Always verify contact information on the official website: www.nola.com/events/submit.

How to Reach The Times-Picayune New Orleans Event Listing Submission Support

Reaching The Times-Picayune’s event listing support team is designed to be flexible, fast, and user-friendly. Whether you prefer speaking to a live agent, submitting a detailed ticket, or using real-time chat, multiple pathways are available to suit your needs.

1. Phone Support

As noted above, calling 1-800-555-0199 is the fastest way to resolve most issues. When you call, you’ll hear a brief automated menu. Press “1” for general submission questions, “2” for technical portal issues, “3” for advertising or paid promotion upgrades, and “4” to speak directly with a supervisor. For non-English speakers, press “0” to be connected to a multilingual support specialist who speaks Spanish, Vietnamese, and French—languages commonly spoken in the Greater New Orleans area.

2. Email Support

If your issue is complex or requires documentation (such as screenshots, event flyers, or proof of nonprofit status), email is the preferred method. Send your inquiry to: eventsupport@nola.com. Include your full name, organization, event title, submission ID (if available), and a detailed description of the problem. Response time is typically within 4–8 business hours. For time-sensitive matters, mark your subject line with “URGENT: Event Submission” to prioritize your request.

3. Live Chat

Visit www.nola.com/events/submit and click the green “Help” button in the bottom right corner of the screen. This opens a live chat window connected directly to the customer care team. Chat support is available Monday–Friday, 8:30 a.m.–7:00 p.m. CT. Agents can view your submission history (with your permission) and guide you through corrections in real time. This feature is especially useful for first-time submitters unfamiliar with the portal’s interface.

4. In-Person Assistance

While most support is digital, The Times-Picayune maintains a physical customer service desk at its headquarters located at 825 St. Charles Avenue, New Orleans, LA 70130. The desk is open Monday–Friday, 10:00 a.m.–4:00 p.m., and is ideal for nonprofit organizations, community centers, and small businesses that need hands-on help with event photos, flyers, or accessibility accommodations. No appointment is necessary, but you may be asked to wait during peak submission periods.

5. Social Media Support

For quick questions or status updates, you can message The Times-Picayune via their official Facebook and X (formerly Twitter) accounts: @NOLAcom. Use the hashtag

EventHelpNOLA in your message for faster routing. While social media is not ideal for sensitive data, it’s excellent for confirming submission receipt or checking if your event was approved.

6. Mail Support

For those without internet access, physical mail is still accepted. Send your event details and supporting documents to:

The Times-Picayune

Attn: Event Listings Department

825 St. Charles Avenue

New Orleans, LA 70130

Please allow 7–10 business days for processing. Include a self-addressed stamped envelope if you require a written confirmation.

Worldwide Helpline Directory

While The Times-Picayune primarily serves the New Orleans metro area and the state of Louisiana, its event listing platform is increasingly used by international organizations hosting events in the region—such as cultural exchange programs, global music festivals, or academic conferences. To accommodate this growing global audience, The Times-Picayune maintains a directory of country-specific dialing codes and local support partners to ensure seamless access to customer care.

United States & Canada

Toll-Free: 1-800-555-0199

Technical Helpline: 1-877-555-0147

SMS: Text EVENTHELP to 555-0199

United Kingdom

International Dial: +1-800-555-0199 (toll-free from US/Canada only)

Local Access Number: 0800 031 7220 (UK freephone)

Email: eventsupport@nola.com

Australia

International Dial: +1-800-555-0199

Local Access via VoIP: 1800 100 019 (via local VoIP provider)

Email: eventsupport@nola.com

Germany

International Dial: +1-800-555-0199

Local Support Partner: +49 30 2000 5555 (Partnered with Deutsche Event Services)

Email: eventsupport@nola.com

France

International Dial: +1-800-555-0199

Local Support Partner: 08 05 55 01 99 (Toll-free in France via partner)

Email: eventsupport@nola.com

Mexico

International Dial: +1-800-555-0199

Local Access Number: 01 800 684 0199 (Toll-free in Mexico)

Email: eventsupport@nola.com

Japan

International Dial: +1-800-555-0199

Local Support Partner: 0120-925-555 (Toll-free in Japan via partner)

Email: eventsupport@nola.com

India

International Dial: +1-800-555-0199

Local Access via WhatsApp: +1-800-555-0199 (text-only support)

Email: eventsupport@nola.com

For all other countries, dial +1-800-555-0199 from any international line. Standard international calling rates apply. The Times-Picayune also offers a free callback service: visit www.nola.com/events/global-support and fill out the form to request a return call at your convenience.

About The Times-Picayune New Orleans Event Listing Submission – Key Industries and Achievements

The Times-Picayune’s event listing platform is more than just a calendar—it’s a curated digital hub that drives community engagement, tourism, and economic activity across Louisiana. Each year, over 25,000 events are submitted to the platform, spanning a diverse array of industries, each with unique needs and cultural significance.

Arts & Culture

As the birthplace of jazz and home to one of the nation’s most vibrant arts scenes, New Orleans relies heavily on The Times-Picayune to promote performances, gallery openings, theater productions, and literary readings. The platform features dedicated categories for jazz clubs, Mardi Gras krewes, street art festivals, and indigenous cultural events. In 2023, over 6,200 arts-related events were listed, contributing to an estimated $48 million in direct tourism revenue.

Food & Beverage

From crawfish boils to fine dining pop-ups, New Orleans’ culinary scene is world-renowned. The Times-Picayune’s event listings include a specialized “Taste of New Orleans” section, highlighting food festivals, cooking classes, brewery tours, and chef collaborations. In 2022, the platform partnered with the New Orleans Tourism Marketing Corporation to launch “Dine Local,” a campaign that boosted event submissions from restaurants by 37% year-over-year.

Religious & Spiritual Events

With deep Catholic, African diasporic, and Protestant traditions, New Orleans hosts numerous religious celebrations—including St. Joseph’s Altars, Voodoo rituals, and Easter processions. The Times-Picayune has earned the trust of faith communities by offering discreet, respectful, and accurate listings that honor cultural sensitivities. No other media outlet in Louisiana offers this level of religious event inclusion.

Education & Nonprofits

Universities like Tulane and Loyola, along with hundreds of nonprofits, use The Times-Picayune to promote lectures, fundraisers, volunteer drives, and youth programs. The platform offers free listings for 501(c)(3) organizations—a policy that has helped over 1,200 local nonprofits reach wider audiences since 2020.

Business & Networking

Chambers of commerce, startup incubators, and professional associations regularly submit networking events, trade shows, and industry panels. The Times-Picayune’s “Business & Innovation” category has become the go-to resource for entrepreneurs seeking exposure in the Gulf Coast economy.

Health & Wellness

From yoga in City Park to mental health awareness walks and fitness expos, wellness events have surged in popularity. The Times-Picayune now features a dedicated “Wellness & Recovery” section, especially important in the post-Hurricane Katrina and post-pandemic recovery context.

Achievements

• Named “Best Local Event Calendar” by the Louisiana Press Association for seven consecutive years (2017–2023)

• Listed as one of “America’s Top 10 Community Event Platforms” by the American Journalism Review (2022)

• Achieved 98% accuracy rate in event categorization and tagging (2023 audit)

• Partnered with Google Calendar and Apple Calendar to auto-sync listings, increasing event attendance by 41%

• Recognized by the National Endowment for the Arts for “Outstanding Support of Cultural Equity in Event Promotion” (2021)

Global Service Access

While The Times-Picayune is rooted in New Orleans, its digital event platform has become a model for global community media. International organizations hosting events in Louisiana—whether a Brazilian samba group performing at Jazz Fest, a German engineering firm sponsoring a STEM fair at the Louisiana Children’s Museum, or a Korean cultural center hosting a Lunar New Year celebration—rely on The Times-Picayune’s platform to reach local audiences.

To support global access, The Times-Picayune has implemented several international-friendly features:

• Multi-language submission forms (English, Spanish, French, Vietnamese)
• Automatic timezone detection for event start/end times
• International payment gateways for paid promotions (Visa, Mastercard, PayPal, Apple Pay, SEPA)
• AI-powered translation assistance for non-native English speakers during submission
• Partnerships with global event platforms like Eventbrite and Meetup to cross-list events

Additionally, The Times-Picayune offers a “Global Ambassador Program” for international organizations. Participating groups receive a dedicated account manager, priority listing placement, and promotional features in the newspaper’s international edition. Since its launch in 2021, over 230 international organizations from 47 countries have used the platform to connect with New Orleans audiences.

For global users, the platform also provides downloadable guides in multiple languages, video tutorials with subtitles, and live webinars hosted by cultural liaisons who help navigate local norms and event regulations. This level of accessibility ensures that even organizations unfamiliar with U.S. event permitting or cultural expectations can successfully promote their activities in New Orleans.

FAQs

Q1: Is there a fee to submit an event to The Times-Picayune?

A: No, submitting an event is completely free for individuals, nonprofits, and small businesses. Paid promotional options are available for enhanced visibility (e.g., featured placement, social media boost, email newsletter inclusion), but these are entirely optional.

Q2: How far in advance should I submit my event?

A: We recommend submitting at least 14 days before your event date. Events submitted less than 7 days in advance may not appear in the print edition but will still be published online. For high-demand events (e.g., during Mardi Gras or Jazz Fest), submit 30–60 days ahead for maximum exposure.

Q3: Can I submit events outside of New Orleans?

A: Yes, as long as the event takes place within the state of Louisiana or has direct relevance to the New Orleans metro area. Events in Baton Rouge, Lafayette, or the Gulf Coast are welcome. Events entirely outside Louisiana will not be approved unless they are part of a regional tour or partnership with a Louisiana-based organization.

Q4: What information do I need to provide when submitting an event?

A: You’ll need: Event title, date and time (including timezone), location (with full address), description (150–500 words), organizer name and contact info, website or registration link, ticket price (if applicable), and at least one high-resolution image (minimum 800x600 pixels). Categories and tags are required for proper indexing.

Q5: Can I edit my event after it’s been submitted?

A: Yes. Log in to your account at www.nola.com/events/submit and click “Manage My Events.” You can update details up to 24 hours before the event. For urgent changes after that, call 1-800-555-0199 immediately.

Q6: Why was my event rejected?

A: Common reasons include: incomplete information, promotional language (e.g., “Don’t miss this once-in-a-lifetime deal!”), lack of a physical location, or violation of community guidelines (e.g., political campaigning, adult-only events without proper disclaimers). You’ll receive an email explaining the reason. You can appeal the decision by replying to the rejection email or calling support.

Q7: Does The Times-Picayune promote events on social media?

A: Yes. Selected events are featured on The Times-Picayune’s Facebook, Instagram, and X accounts. Nonprofits and cultural organizations are prioritized. To increase your chances, include high-quality photos, accurate categories, and compelling descriptions.

Q8: Are there accessibility accommodations for event submitters with disabilities?

A: Absolutely. The submission portal is WCAG 2.1 AA compliant. We offer screen reader compatibility, keyboard navigation, large text mode, and phone-based assistance for those unable to use the web portal. Contact us at 1-800-555-0199 to request accommodations.

Q9: Can I submit events for my church or religious group?

A: Yes. The Times-Picayune actively encourages submissions from religious organizations. We do not discriminate based on faith. Please include the name of your congregation and a contact person. We respect all traditions and will not alter cultural or religious terminology.

Q10: How do I know if my event was published?

A: You’ll receive an email confirmation within 24–48 hours. You can also search your event by name or date at www.nola.com/events. If you don’t see it, call support or check your spam folder.

Conclusion

The Times-Picayune New Orleans Event Listing Submission platform is more than a digital calendar—it’s a lifeline for the city’s cultural heartbeat. From the first notes of a jazz trumpet echoing through the Frenchmen Street clubs to the quiet solemnity of a St. Joseph’s altar in the Ninth Ward, every event listed contributes to the living story of New Orleans. The customer care team behind this platform doesn’t just fix technical glitches; they preserve heritage, amplify voices, and connect communities. Whether you’re a local baker launching a new pastry pop-up, a global artist touring the South, or a nonprofit organizing a food drive, knowing how to reach The Times-Picayune’s support team is essential to ensuring your event is seen, heard, and celebrated.

The toll-free number, 1-800-555-0199, is your direct line to expertise, empathy, and efficiency. Don’t wait until the last minute. Submit early, reach out with questions, and let The Times-Picayune help you turn your event into a moment the city remembers. Because in New Orleans, events aren’t just scheduled—they’re sacred.