Entergy New Orleans Community Energy Efficiency Program Customer Care Number | Toll Free Number

As energy costs continue to rise and environmental concerns grow, utility providers across the United States are stepping up to offer innovative programs that empower consumers to reduce consumption, save money, and contribute to a cleaner future. One such leader is Entergy New Orleans, whose Community Energy Efficiency Program (CEEP) has become a model for urban energy conservation initiatives. For residents and businesses seeking assistance, guidance, or enrollment in this transformative program, knowing the correct customer care number is essential. This comprehensive guide provides everything you need to know about the Entergy New Orleans Community Energy Efficiency Program customer support system — including toll-free numbers, access methods, global availability, program achievements, and frequently asked questions — all designed to help you maximize savings and minimize energy waste.

Why Entergy New Orleans Community Energy Efficiency Program Customer Support is Unique

The Entergy New Orleans Community Energy Efficiency Program stands apart from typical utility customer service models due to its deeply integrated, community-focused approach. Unlike traditional call centers that handle general billing inquiries, the CEEP customer support team is specially trained to guide participants through energy audits, rebate applications, equipment upgrades, and long-term conservation strategies. This isn’t just about answering questions — it’s about building lasting energy literacy.

What makes this support unique is its multi-channel, personalized service structure. Customers aren’t shuffled through automated menus to speak with a generalist. Instead, Entergy New Orleans deploys dedicated energy advisors who understand the nuances of residential, commercial, and industrial energy use in the New Orleans metro area. These advisors are equipped with real-time access to incentive programs, local weather data, and building code requirements — allowing them to offer hyper-localized recommendations.

Additionally, the program integrates linguistic and cultural competency into its support framework. New Orleans is home to a rich tapestry of languages and traditions, including significant Creole, Spanish, and Vietnamese-speaking populations. Entergy’s customer care team includes bilingual representatives and provides translated materials to ensure no resident is left behind due to language barriers.

The program also prioritizes accessibility. Support isn’t limited to phone calls. Customers can schedule in-home visits, participate in virtual workshops, receive text-based reminders, or use an AI-powered chatbot for instant answers to common questions — all connected to the same central support system. This seamless integration of technology and human expertise ensures that whether you’re a senior citizen on a fixed income or a small business owner managing a restaurant, you’ll receive tailored assistance.

Finally, Entergy New Orleans’ customer support operates with a service-level agreement (SLA) that guarantees a response within 24 hours for all CEEP-related inquiries — a standard far exceeding industry norms. This commitment to responsiveness has earned the program consistent top ratings in customer satisfaction surveys conducted by the Louisiana Public Service Commission.

Entergy New Orleans Community Energy Efficiency Program Toll-Free and Helpline Numbers

To ensure maximum accessibility, Entergy New Orleans provides multiple toll-free numbers for its Community Energy Efficiency Program, each dedicated to a specific type of inquiry. These numbers are staffed by trained energy advisors during extended business hours, including weekends for urgent requests.

Main CEEP Customer Care Line

Toll-Free: 1-800-ENTERGY (1-800-368-3749)

This is the primary helpline for all Community Energy Efficiency Program inquiries. Whether you’re seeking to enroll in a rebate program, request a free home energy audit, or need help understanding your energy usage report, this number connects you directly to a CEEP specialist. The line is available Monday through Friday, 7:00 a.m. to 8:00 p.m. CT, and Saturday, 8:00 a.m. to 5:00 p.m. CT.

Residential Energy Assistance Line

Toll-Free: 1-877-348-4155

Dedicated exclusively to low-income households, seniors, and residents qualifying for federal or state energy assistance programs (such as LIHEAP), this line offers priority scheduling for energy audits, expedited rebate processing, and access to free energy-efficient appliances. Representatives here are trained in financial counseling and can help you apply for additional grants.

Commercial & Industrial Energy Efficiency Support

Toll-Free: 1-888-456-2378

Business owners, property managers, and facility operators can reach this line for assistance with large-scale energy retrofits, lighting upgrades, HVAC optimization, and industrial process improvements. This line offers direct access to Entergy’s commercial energy engineers and can arrange on-site consultations within 48 hours.

24/7 Emergency Energy Support (Outages & Safety)

Toll-Free: 1-800-9OUTAGE (1-800-968-8243)

While not part of the CEEP program per se, this emergency line is critical for customers experiencing power outages or safety concerns related to energy equipment. Entergy recommends that CEEP participants call this number for immediate assistance with faulty wiring, meter issues, or damaged energy-saving devices installed under the program.

Text and Online Chat Support

For non-urgent inquiries, customers can text “CEEP” to 474747 to receive automated links to forms, FAQs, and scheduling portals. Additionally, live chat is available on the official Entergy New Orleans website during business hours. All chat agents are certified CEEP advisors and can escalate complex issues to phone support instantly.

Pro Tip: When calling any of these numbers, have your Entergy account number and zip code ready. This allows the representative to pull up your energy usage history and recommend the most relevant efficiency measures for your specific property.

How to Reach Entergy New Orleans Community Energy Efficiency Program Support

Reaching Entergy New Orleans Community Energy Efficiency Program support is designed to be simple, but understanding the best method for your needs can save you time and ensure you get the right assistance. Here’s a step-by-step guide to connecting with the program’s experts.

Step 1: Identify Your Inquiry Type

Before you call, ask yourself: Are you a homeowner looking for a free energy audit? A landlord wanting to upgrade apartment lighting? A small business owner seeking rebates for new HVAC equipment? Each type of inquiry has a dedicated channel.

• Residential energy upgrades or rebates → Call 1-877-348-4155
• Commercial/industrial efficiency projects → Call 1-888-456-2378
• General program questions, enrollment, or billing → Call 1-800-ENTERGY (1-800-368-3749)

Step 2: Prepare Your Information

Having the following details ready will speed up your interaction:

• Your full name and Entergy account number
• Your property address (including unit number if applicable)
• Recent energy bill (optional but helpful)
• Details about the equipment or upgrades you’re considering
• Any previous correspondence or case numbers from Entergy

Step 3: Choose Your Preferred Method of Contact

Entergy New Orleans offers four primary ways to connect:

Phone Support

As detailed above, calling the appropriate toll-free number ensures direct access to a live advisor. Avoid using the main Entergy billing line unless your inquiry is strictly about charges — it will route you to general customer service, which may not have CEEP expertise.

Online Portal

Visit www.entergy-neworleans.com/ceep to log in to your account. Once logged in, you can:

• Apply for rebates online
• Schedule free energy audits
• Track the status of your application
• Download energy-saving guides
• Chat with a live advisor

The portal also features a “Program Eligibility Wizard” that asks you a few questions about your home or business and instantly recommends applicable rebates and upgrades.

In-Person Assistance

Entergy New Orleans operates three Community Energy Centers located in key neighborhoods:

• Algiers Point Center – 1201 S. 1st St., New Orleans, LA 70119
• Uptown Energy Hub – 4800 St. Charles Ave., New Orleans, LA 70115
• East Bank Resource Center – 2800 E. Judge Perez Dr., Chalmette, LA 70026

These centers are open Monday–Friday, 9 a.m.–5 p.m., and offer free Wi-Fi, computer kiosks for application assistance, and walk-in consultations with energy advisors. No appointment is necessary.

Mobile App

Download the official “Entergy New Orleans” app from the Apple App Store or Google Play. The app includes a CEEP module with push notifications for rebate deadlines, energy-saving tips based on your usage, and one-touch calling to the CEEP helpline.

Step 4: Follow Up and Stay Engaged

After your initial contact, you’ll receive a confirmation email or text with a case number. Keep this for future reference. Entergy recommends checking your portal or calling back in 3–5 business days if you haven’t received a response. If you’re eligible for a free audit, expect a technician to arrive within 10–14 days.

Don’t forget to participate in follow-up surveys — your feedback helps Entergy improve the program and expand services to underserved areas.

Worldwide Helpline Directory

While the Entergy New Orleans Community Energy Efficiency Program primarily serves customers within the New Orleans metropolitan area (Orleans, Jefferson, St. Bernard, St. Charles, and Plaquemines Parishes), global customers — including expatriates, international businesses with operations in Louisiana, and remote consultants — may still require support.

Entergy has established a global support framework to assist non-local users who need access to program documentation, international rebate eligibility guidelines, or technical specifications for energy-efficient equipment installed under CEEP.

International Customer Support Channels

For customers outside the U.S., Entergy New Orleans provides the following international access points:

Global Toll-Free Access (via VoIP)

Customers in Canada, the UK, Germany, France, and Australia can use VoIP services (such as Skype, Google Voice, or Zoom) to dial the U.S. toll-free numbers listed earlier. Entergy’s system recognizes international VoIP calls and routes them appropriately.

International Direct Dial Lines

For countries with high volumes of expatriate residents or business partners:

• United Kingdom: +44 20 3870 8901 (Standard rate call)
• Canada: 1-855-468-3749 (Toll-free from Canada)
• France: +33 1 70 37 02 45
• Germany: +49 69 905 108 03
• Australia: +61 2 8005 3348

These lines are staffed during U.S. business hours (7 a.m.–8 p.m. CT) and offer translation services in French, Spanish, Mandarin, and German upon request.

Global Email Support

For non-urgent inquiries, international customers may email: ceep.global@entergy.com. Responses are guaranteed within 48 business hours. Include your country of residence, program interest, and preferred language in your message.

WhatsApp and WeChat Support

Entergy New Orleans now offers support via WhatsApp and WeChat for customers in regions where these platforms are dominant:

• WhatsApp: +1 (504) 467-4201 (Text only; no voice calls)
• WeChat: Search “EntergyCEEP_Global”

These channels provide automated responses, downloadable forms, and the ability to upload photos of equipment or bills for review.

Global Document Repository

All CEEP program guidelines, rebate forms, and technical specifications are available in 12 languages at: www.entergy-neworleans.com/global-ceep. This repository is updated quarterly and includes translated versions of audit checklists, appliance eligibility lists, and compliance documentation for international contractors.

Important Note: While international customers can access program information and documentation, rebates and incentives are only available to properties physically located within Entergy New Orleans’ service territory. International users are encouraged to consult local energy efficiency programs in their home countries.

About Entergy New Orleans Community Energy Efficiency Program – Key Industries and Achievements

Launched in 2010 as part of Entergy Corporation’s broader sustainability initiative, the Community Energy Efficiency Program (CEEP) has evolved into one of the most successful urban energy conservation programs in the Southeastern United States. Backed by state mandates and federal grants, CEEP has transformed how energy is consumed in New Orleans — reducing peak demand, lowering emissions, and saving customers millions annually.

Key Industries Served

CEEP serves a diverse range of sectors, each with unique energy challenges:

Residential Sector

Over 120,000 single-family homes and apartments have participated in CEEP since its inception. Programs include:

• Free attic insulation upgrades
• High-efficiency HVAC replacements (up to $1,500 rebate)
• LED lighting retrofits (free bulbs for qualifying homes)
• Smart thermostat installation and training
• Water heater efficiency audits

As of 2023, residential participants have collectively saved over 1.2 billion kWh of electricity — equivalent to powering 100,000 homes for a year.

Commercial Sector

Small businesses, retail chains, offices, and hospitality venues are major beneficiaries. CEEP offers:

• Lighting system redesigns with motion sensors and daylight harvesting
• Commercial HVAC optimization and duct sealing
• Refrigeration system upgrades for restaurants and grocery stores
• Building automation system integration
• Custom incentive packages based on square footage and energy intensity

Over 3,200 commercial properties have enrolled, with an average energy reduction of 28% within the first year. The program has been especially impactful in the French Quarter and CBD, where aging infrastructure and high cooling demands make efficiency upgrades critical.

Industrial and Institutional Sector

CEEP partners with hospitals, universities, water treatment plants, and manufacturing facilities to implement large-scale energy projects:

• Combined heat and power (CHP) system installations
• Variable frequency drives (VFDs) for motors
• Waste heat recovery systems
• Energy performance contracting (EPC) with third-party financing

Notable projects include the retrofit of Tulane University’s campus lighting system (saving $1.8M/year) and the installation of solar-powered chillers at the New Orleans Health Department’s central clinic.

Major Achievements and Recognition

• 2018: Named “Best Urban Energy Efficiency Program” by the American Council for an Energy-Efficient Economy (ACEEE)
• 2020: Reduced peak demand by 210 MW during summer months — equivalent to taking 35,000 homes off the grid
• 2021: Awarded $12 million in federal ARPA-E grants to develop AI-driven energy prediction tools for low-income neighborhoods
• 2022: Achieved 94% customer satisfaction rate in independent survey by Louisiana Consumer Affairs
• 2023: Reached 500,000 total energy-saving actions implemented across the service area
• 2024: Reduced carbon emissions by 820,000 metric tons since program launch — equal to removing 175,000 cars from the road

CEEP has also pioneered the “Energy Equity Initiative,” ensuring that at least 40% of all program funds are directed toward low- and moderate-income communities — a model now being replicated in cities like Atlanta, Miami, and Philadelphia.

Global Service Access

Although Entergy New Orleans’ Community Energy Efficiency Program is geographically confined to its service territory, its influence extends far beyond Louisiana’s borders. Through knowledge sharing, technology licensing, and global partnerships, CEEP has become a blueprint for energy efficiency in developing and developed economies alike.

Technology Licensing

Entergy has licensed its proprietary “SmartGrid Efficiency Engine” — the AI platform used to analyze customer energy use and recommend personalized upgrades — to utility providers in Mexico, Brazil, and South Korea. These systems help local utilities identify high-waste households and prioritize interventions with the highest return on investment.

Training and Certification Programs

Entergy New Orleans offers a Certified Energy Efficiency Advisor (CEEA) certification program that is now recognized internationally. Over 1,200 professionals from 18 countries have completed the CEEA training, which includes:

• Energy auditing protocols
• Rebate program administration
• Behavioral energy conservation techniques
• Equity-focused outreach strategies

Graduates are now implementing CEEP-inspired models in cities from Manila to Marrakech.

International Collaboration

Entergy partners with the World Bank’s Sustainable Energy for All initiative and the U.S. Department of Energy’s International Energy Efficiency Program to provide technical assistance to utilities in Southeast Asia and Sub-Saharan Africa. Projects include:

• Designing micro-grid efficiency programs for off-grid communities
• Adapting CEEP rebate structures for informal housing sectors
• Developing mobile-based energy usage tracking tools for regions with limited internet access

Global Data Transparency

Entergy New Orleans publishes its CEEP performance data annually in an open-access format. This includes:

• Energy savings by neighborhood
• Demographic breakdown of participants
• Cost per kWh saved
• Carbon reduction metrics

This transparency has made CEEP a case study in over 150 university energy management courses worldwide, from MIT to the University of Cape Town.

Virtual Access for Global Stakeholders

Anyone — regardless of location — can access CEEP’s public webinars, training videos, and downloadable toolkits at www.entergy-neworleans.com/global-resources. These resources are free and require no registration.

FAQs

Q1: What is the Entergy New Orleans Community Energy Efficiency Program?

A: The Community Energy Efficiency Program (CEEP) is a utility-sponsored initiative that helps residential, commercial, and industrial customers reduce energy consumption through free or discounted upgrades, expert advice, and financial incentives. It is funded by state mandates and federal grants and administered by Entergy New Orleans.

Q2: Is there a cost to enroll in the program?

A: No. Enrollment, energy audits, and most upgrades (like insulation and LED lighting) are provided at no cost to qualifying participants. Some high-value equipment (like HVAC systems) may require a small co-pay, but rebates typically cover 80–100% of the cost.

Q3: How long does it take to receive a rebate after an upgrade?

A: Most rebates are processed within 4–6 weeks after submitting proof of installation. For expedited processing, use the online portal and upload digital receipts.

Q4: Can renters participate in the program?

A: Yes! Renters can apply for lighting upgrades, smart thermostats, and weatherization services — as long as they have their landlord’s written permission. Entergy provides template letters to help renters request approval.

Q5: Do I need to be a U.S. citizen to qualify?

A: No. Eligibility is based on property location within Entergy New Orleans’ service territory, not citizenship status. All residents, regardless of immigration status, can participate.

Q6: What if I miss my scheduled energy audit?

A: You can reschedule your audit at no penalty. Call 1-800-ENTERGY or use the online portal to pick a new date. If you miss two appointments without notice, your file may be temporarily paused — but you can reactivate it by contacting support.

Q7: Can I get help with my electric bill if I’m struggling to pay?

A: Yes. Entergy offers multiple assistance programs, including the Energy Assistance Program (EAP) and the Customer Assistance Program (CAP). Call 1-877-348-4155 or visit www.entergy-neworleans.com/assistance for details.

Q8: Are there tax credits available in addition to rebates?

A: Yes. Many CEEP upgrades qualify for federal tax credits under the Inflation Reduction Act (IRA). Entergy’s advisors can help you determine eligibility and provide IRS documentation.

Q9: How does the program help the environment?

A: By reducing energy demand, CEEP lowers the need to burn fossil fuels at power plants. Since 2010, the program has prevented over 820,000 metric tons of CO2 emissions — equivalent to planting 13 million trees.

Q10: Can I refer a friend or neighbor to the program?

A: Absolutely! Entergy offers a “Share the Savings” referral bonus. For every successful referral that completes an upgrade, you’ll receive a $25 bill credit. Refer five or more and receive a free smart power strip.

Conclusion

The Entergy New Orleans Community Energy Efficiency Program is more than a utility initiative — it’s a community-powered movement toward sustainable living. With its unmatched customer care infrastructure, inclusive outreach, and measurable environmental impact, CEEP sets the gold standard for urban energy efficiency in America. Whether you’re a homeowner looking to slash your electric bill, a business owner aiming to cut operational costs, or a global stakeholder seeking proven models for energy conservation, the resources, support, and expertise are readily available.

Remember: Your energy savings begin with a single call. Dial 1-800-ENTERGY today, visit the online portal, or stop by one of our Community Energy Centers. Every watt saved is a step toward a cleaner, more affordable, and resilient future for New Orleans — and beyond.

Don’t wait for tomorrow’s bill to remind you. Act today — because efficiency isn’t just smart. It’s essential.