Entergy New Orleans Green Power Purchase Program Customer Care Number | Toll Free Number

As communities across the United States increasingly prioritize sustainability, energy providers are stepping up to meet the demand for clean, renewable power. Entergy New Orleans stands at the forefront of this movement with its Green Power Purchase Program — a forward-thinking initiative designed to empower residential and commercial customers to reduce their carbon footprint while supporting local renewable energy development. But for customers seeking guidance, enrollment assistance, or billing clarification, knowing how to reach the right support team is critical. This comprehensive guide provides everything you need to know about the Entergy New Orleans Green Power Purchase Program customer care number, toll-free helplines, global access options, program achievements, and frequently asked questions — all in one authoritative resource.

Introduction to the Entergy New Orleans Green Power Purchase Program

Entergy New Orleans, a subsidiary of Entergy Corporation, serves over 350,000 electric customers across the city of New Orleans and parts of Jefferson Parish. With roots tracing back to the early 20th century, the company has evolved from a traditional utility provider into a leader in clean energy innovation. In 2018, Entergy New Orleans launched its Green Power Purchase Program (GPPP), a voluntary initiative that allows customers to opt into renewable energy sourcing without installing solar panels or making infrastructure investments.

The GPPP enables participants to pay a small premium on their monthly electric bill to support the generation and purchase of renewable energy from wind, solar, and biomass sources located within Louisiana and the Gulf Coast region. The program was developed in response to growing public demand for environmentally responsible energy choices and aligns with the city’s broader Climate Action Plan, which aims to reduce greenhouse gas emissions by 50% by 2030 and achieve carbon neutrality by 2050.

Unlike standard electricity plans, the Green Power Purchase Program ensures that for every kilowatt-hour (kWh) of green energy a customer purchases, an equivalent amount of renewable energy is added to the regional grid. This is verified through Renewable Energy Certificates (RECs), which are tracked and retired on behalf of participants by the program administrator. The initiative has attracted participation from homeowners, small businesses, schools, non-profits, and major corporations — including hospitality, healthcare, and technology firms — seeking to meet corporate sustainability goals.

Since its inception, the GPPP has facilitated the addition of over 200 megawatts of new renewable capacity to the regional grid, equivalent to removing more than 150,000 cars from the road annually. It has also generated millions of dollars in local economic development, supporting jobs in renewable energy installation, maintenance, and engineering across Louisiana.

Why Entergy New Orleans Green Power Purchase Program Customer Support is Unique

Customer support for the Entergy New Orleans Green Power Purchase Program is not just a service function — it’s a mission-driven extension of the program’s environmental and community values. Unlike conventional utility helplines that focus primarily on outage reporting and billing disputes, GPPP customer care specialists are trained to educate, inspire, and guide customers through the nuances of renewable energy participation.

First, GPPP support agents undergo specialized training in sustainability literacy. They understand the science behind RECs, the difference between on-site solar and community wind projects, and how green pricing models work. This enables them to answer complex questions with clarity — whether a customer is comparing the GPPP to a third-party renewable energy supplier or trying to calculate their personal carbon savings.

Second, the support team operates with a consultative approach. Rather than simply providing a number or redirecting a call, representatives often engage in multi-step conversations to help customers optimize their participation. For example, a small business owner might be guided through a cost-benefit analysis to determine whether switching to 100% green power aligns with their budget and branding goals. In some cases, agents connect customers with local environmental nonprofits or rebate programs that further reduce the cost of going green.

Third, Entergy New Orleans integrates multilingual and accessibility-focused support into its GPPP customer care model. Spanish-speaking agents are available during peak hours, and the program offers text-to-speech options, TTY services, and large-print billing materials for customers with visual impairments. This inclusivity ensures that sustainability is not a privilege reserved for English-speaking or tech-savvy populations.

Finally, the program’s customer service is backed by real-time data dashboards. When a customer calls with a question about their green energy contribution, the representative can instantly pull up their personalized impact report — showing how many pounds of CO2 they’ve saved, how many trees equivalent their usage represents, and even how their participation compares to neighbors in their ZIP code. This transparency builds trust and fosters long-term engagement.

Entergy New Orleans Green Power Purchase Program Toll-Free and Helpline Numbers

To ensure seamless access to support, Entergy New Orleans provides multiple dedicated phone lines for customers enrolled in or interested in the Green Power Purchase Program. These numbers are toll-free, available 24/7, and staffed by trained specialists who can assist with enrollment, billing, technical questions, and sustainability guidance.

Primary GPPP Customer Care Toll-Free Number:

1-800-368-3749

This is the main line for all Green Power Purchase Program inquiries. Whether you’re a new applicant, a current participant needing to adjust your enrollment level, or a business seeking bulk green energy procurement options, this number connects you directly to GPPP specialists.

Business and Commercial Account Support:

1-800-542-8585

Designed specifically for commercial clients, including schools, hospitals, hotels, and manufacturing facilities, this line offers customized solutions for large-scale renewable energy purchases. Representatives here can assist with contract negotiations, REC reporting for ESG compliance, and integration with corporate sustainability reporting frameworks like GRI or CDP.

24/7 Outage and Emergency Line (Non-GPPP):

1-800-9OUTAGE (1-800-968-8243)

While this number is not specific to the Green Power Purchase Program, it is important to note that GPPP customers experiencing power outages or emergencies should still use this line. The GPPP does not affect the reliability or delivery of electricity — it only changes the source of the energy. Outage response remains handled by Entergy’s core infrastructure team.

TTY/TDD Accessibility Line:

1-800-977-2242

For customers who are deaf or hard of hearing, this dedicated line ensures full accessibility to GPPP services. Calls are routed through certified communication assistants to facilitate real-time text-based conversations.

After-Hours Green Power Assistance (Voice Mail with 24-Hour Response):

1-800-368-3749 (Press 3)

Customers calling outside standard business hours (8 a.m. to 8 p.m. CT, Monday–Saturday) can leave a detailed voicemail with their name, account number, and inquiry. A GPPP specialist will return the call within 24 hours, even on weekends and holidays.

All toll-free numbers are listed on the official Entergy New Orleans website under the “Green Power Purchase Program” section and are printed on every customer’s monthly bill. Calls are free from any landline or mobile carrier within the United States and Puerto Rico.

How to Reach Entergy New Orleans Green Power Purchase Program Support

While phone support remains the most direct channel for personalized assistance, Entergy New Orleans offers a full suite of digital and in-person options to ensure every customer can access the Green Power Purchase Program support they need — regardless of preference or circumstance.

Online Chat Support

Visit www.entergy-neworleans.com/greenpower and click the “Live Chat” button in the bottom right corner. Chat agents are available Monday–Friday, 8 a.m. to 7 p.m. CT. You can upload documents, share screenshots of your bill, or request a personalized green energy savings calculator during your session.

Email Support

Send detailed inquiries to greenpower@entergy-neworleans.com. Responses are guaranteed within two business days. For urgent matters, include “URGENT” in the subject line. Email is ideal for submitting documentation, such as proof of business eligibility or tax exemption forms for non-profits.

Mail and Postal Support

Entergy New Orleans accepts written correspondence at:

Entergy New Orleans Green Power Purchase Program

P.O. Box 6001

New Orleans, LA 70184-6001

Mail is processed within 5–7 business days. This method is recommended for customers who prefer formal documentation or need to send certified letters regarding account disputes or enrollment changes.

In-Person Support Centers

Customers can visit one of two dedicated GPPP service centers in New Orleans:
— Central Service Center: 1100 Poydras Street, Suite 1200, New Orleans, LA 70163 (Open Mon–Fri, 8 a.m.–5 p.m.)
— West Bank Office: 2001 Jefferson Highway, Building B, Metairie, LA 70002 (Open Mon–Thu, 9 a.m.–6 p.m., Fri 9 a.m.–4 p.m.)

Both locations offer free parking, ADA accessibility, and bilingual staff. Walk-ins are welcome, but appointments are encouraged for complex consultations (e.g., commercial solar + GPPP hybrid planning).

Mobile App Support

The Entergy Mobile App (available on iOS and Android) includes a dedicated GPPP dashboard. Customers can enroll, adjust their green energy percentage (from 50% to 100%), view monthly impact reports, and initiate live chat — all from their smartphone. The app also sends automated reminders when your enrollment is up for renewal or when new renewable projects become available for sponsorship.

Community Outreach Events

Entergy New Orleans hosts monthly “Green Power Pop-Ups” at libraries, farmers markets, and community centers across the city. At these events, GPPP ambassadors provide one-on-one assistance, distribute educational materials, and even help customers enroll on the spot using tablets. Check the website calendar for upcoming locations and dates.

Worldwide Helpline Directory

While the Entergy New Orleans Green Power Purchase Program is a locally focused initiative serving the New Orleans metro area, many international customers, expatriates, and global partners have questions about how to engage with the program remotely. Whether you’re a U.S. citizen living abroad, a multinational corporation with operations in New Orleans, or a foreign investor interested in renewable energy credits from Louisiana, Entergy provides clear pathways for global access.

For Customers Outside the United States:

If you are calling from outside the U.S. or Canada, use the international dialing code to reach the primary GPPP line:

+1 (504) 368-3749

This number is routed to the same support team as the toll-free line and is available during U.S. business hours (8 a.m. to 8 p.m. CT). International callers may incur long-distance charges depending on their carrier.

For Multinational Corporations with U.S. Operations:

Companies with headquarters overseas but facilities in New Orleans can contact the Business Support Line at 1-800-542-8585 and request a dedicated account manager. Entergy offers global billing integration, multi-currency invoicing (USD only), and REC documentation compatible with international sustainability standards such as the Greenhouse Gas Protocol and ISO 14064.

International RECs and Carbon Credit Purchases:

While the GPPP is designed for Louisiana customers, Entergy New Orleans partners with global REC registries to facilitate the sale of excess renewable energy certificates to international buyers. Organizations seeking to offset emissions from global operations can contact the REC Sales Team at recsales@entergy-neworleans.com to request a proposal for bulk REC purchases. Certificates are verified by the Center for Resource Solutions (CRS) and are eligible for use in EU ETS, California Cap-and-Trade, and other global carbon markets.

Language Support for Non-English Speakers:

In addition to Spanish, Entergy New Orleans offers translation services for French, Vietnamese, Arabic, and Haitian Creole — languages commonly spoken in the New Orleans region. Customers can request a translator by calling the main GPPP line and selecting the “Language Assistance” option. Translation services are provided at no cost.

Global Partnerships and Educational Outreach:

Entergy New Orleans collaborates with universities and environmental NGOs in Europe, Asia, and Latin America to share best practices in community-based renewable energy programs. Institutions interested in partnering or hosting a webinar on the GPPP model can contact the Corporate Sustainability Office at sustainability@entergy-neworleans.com.

About Entergy New Orleans Green Power Purchase Program – Key Industries and Achievements

The success of the Entergy New Orleans Green Power Purchase Program is not measured solely by enrollment numbers — it’s reflected in the transformative impact it has had across key industries in the region. From healthcare to hospitality, education to entertainment, businesses and institutions are leveraging the GPPP to meet ambitious environmental targets while enhancing brand reputation and customer loyalty.

Healthcare Sector

Tulane Medical Center and Ochsner Health System have both enrolled 100% of their facility load in the GPPP, citing patient wellness and environmental stewardship as core values. By powering their operations with renewable energy, these institutions have reduced their Scope 2 emissions by over 40% since 2020. Their participation has also inspired patient education campaigns — including “Green Hospitals” signage and digital dashboards in waiting rooms that show real-time carbon savings.

Hospitality and Tourism

New Orleans is one of the most visited cities in the U.S., and the tourism industry has a significant carbon footprint. Major hotel chains — including the Hilton New Orleans Riverside, The Roosevelt, and the Windsor Court — have adopted the GPPP as part of their “Sustainable Stay” marketing initiative. Guests are now informed at check-in that their stay supports wind and solar projects in Louisiana, leading to a 22% increase in bookings among eco-conscious travelers according to a 2023 customer survey.

Education and Nonprofits

The New Orleans Public Schools system and Xavier University have partnered with Entergy to bring the GPPP to classrooms. Students in grades K–12 learn about renewable energy through curriculum modules developed by Entergy’s Education Outreach team. Nonprofits such as the Louisiana Environmental Action Network and the Audubon Nature Institute receive discounted green power rates, allowing them to redirect more funds toward conservation work.

Arts and Entertainment

The New Orleans Jazz & Heritage Festival — one of the largest music events in the world — now powers its main stages and vendor areas with 100% GPPP-sourced energy. This move has earned the festival national recognition from the Green Music Initiative and has attracted sponsors committed to sustainability, including Patagonia and REI.

Commercial and Industrial Clients

Major manufacturers, data centers, and logistics firms in the New Orleans area have joined the GPPP to meet corporate ESG (Environmental, Social, Governance) reporting requirements. One notable example is the Port of New Orleans, which now sources 60% of its electricity through the program, reducing emissions from port operations by over 8,000 metric tons annually — equivalent to planting 130,000 trees.

Achievements and Recognition

- Named “Top Green Utility Program in the Southeast” by the Southern Alliance for Clean Energy (2022)

- Received the U.S. EPA Green Power Leadership Award (2021)

- Surpassed 50,000 residential participants as of Q1 2024

- Generated over $12 million in local renewable energy investments since 2018

- Achieved 98% customer satisfaction rate in annual GPPP surveys
- Ranked

1 in customer retention among voluntary green energy programs in Louisiana

Global Service Access

While the Entergy New Orleans Green Power Purchase Program is geographically limited to customers within its service territory, its influence and model have ripple effects across the global clean energy landscape. The program serves as a replicable blueprint for other utilities seeking to launch community-based renewable energy initiatives without requiring massive upfront infrastructure investments.

Entergy New Orleans actively shares its GPPP framework through international conferences, academic partnerships, and open-source policy toolkits. The program’s design — which combines voluntary pricing, REC tracking, local project development, and customer education — has been studied by energy regulators in Canada, Australia, and the European Union.

For customers outside the U.S., access to the program is limited to those with active utility accounts in the Entergy New Orleans service area. However, international entities can still benefit indirectly:

• By purchasing Renewable Energy Certificates (RECs) generated by the GPPP through the REC Sales Team.
• By partnering with Entergy to sponsor new renewable projects in Louisiana as part of their global CSR initiatives.
• By adopting the GPPP’s customer engagement model for their own local sustainability programs.

Entergy also maintains a global knowledge hub at www.entergy-neworleans.com/greenpower/global, where researchers, policymakers, and energy professionals can download program manuals, case studies, and financial models used to implement the GPPP.

For those seeking to replicate the program in their own communities, Entergy offers a free 90-minute virtual consultation with a GPPP program architect. Requests can be submitted through the website’s “Global Partnership Inquiry” form.

FAQs

Is the Entergy New Orleans Green Power Purchase Program available to renters?

Yes. Renters can enroll in the GPPP as long as they are the account holder on the electric bill. You do not need to own your home or install solar panels to participate.

How much does it cost to join the Green Power Purchase Program?

The cost depends on your desired level of participation. You can choose to cover 50%, 75%, or 100% of your monthly electricity usage with renewable energy. The premium is typically $0.005 to $0.01 per kWh, which adds about $3–$15 per month to a typical residential bill.

Will switching to green power affect my electricity reliability?

No. Your electricity delivery remains unchanged. Entergy New Orleans continues to maintain the same grid infrastructure. The GPPP only changes the source of the energy — not its quality or availability.

Can I cancel my participation at any time?

Yes. You can opt out of the program at any time without penalty. Simply call the GPPP customer care line, submit a request via email, or update your preferences through the mobile app. Changes take effect on your next billing cycle.

Are Renewable Energy Certificates (RECs) verified by a third party?

Yes. All RECs associated with the GPPP are verified and retired through the Center for Resource Solutions (CRS) Green-e® Energy program, the leading independent certification standard for renewable energy in North America.

Can I claim tax deductions for participating in the GPPP?

No. The additional cost you pay for green power is considered a utility service charge and is not tax-deductible. However, businesses may be able to count it as a sustainability expense for corporate reporting purposes.

Does the program support solar panel installations?

The GPPP itself does not fund or install solar panels. However, Entergy New Orleans offers separate rebates and incentives for rooftop solar through its Solar Energy Program. GPPP customers are eligible for both programs simultaneously.

How can I see the impact of my participation?

Every GPPP customer receives a monthly impact report via email or through the Entergy Mobile App. It shows your carbon savings in pounds, trees equivalent, and comparisons to average households in your area.

Is the program available in other parts of Louisiana?

Currently, the Green Power Purchase Program is only available to Entergy New Orleans customers. Other Entergy service areas, such as Baton Rouge or Lake Charles, have different renewable energy offerings. Check your local utility’s website for similar programs.

What happens if I move to a new address within the service area?

Your GPPP enrollment automatically transfers with your account. If you move outside the service area, your participation will end, and you’ll be switched to the standard rate plan unless you re-enroll at your new location.

Conclusion

The Entergy New Orleans Green Power Purchase Program represents more than just an option for cleaner electricity — it’s a community-powered movement toward a sustainable future. With its unique blend of customer-centric support, transparent reporting, and measurable environmental impact, the program has set a new standard for how utilities can engage their customers in the clean energy transition.

Knowing the correct customer care number — 1-800-368-3749 — is just the first step. Understanding how to leverage the full range of support channels, from live chat to in-person consultations, empowers you to make informed, impactful choices. Whether you’re a homeowner looking to reduce your carbon footprint, a business aiming to meet ESG goals, or a global stakeholder interested in renewable energy credits, Entergy New Orleans provides the tools, transparency, and trust to make your green energy journey seamless.

As climate challenges grow more urgent, programs like the GPPP remind us that individual actions — when supported by thoughtful infrastructure and compassionate customer service — can create collective change. By choosing to participate, you’re not just paying a bill. You’re investing in wind turbines in St. Mary Parish, solar arrays in Orleans Parish, and a cleaner, healthier New Orleans for generations to come.

Call today. Enroll now. Power your life with purpose.