LCMC Health New Orleans Rehabilitation Services Department Customer Care Number | Toll Free Number

When it comes to comprehensive, patient-centered rehabilitation care in the Gulf South, LCMC Health New Orleans Rehabilitation Services Department stands as a beacon of excellence. Whether you’re a patient recovering from stroke, spinal injury, orthopedic surgery, or neurological disorder—or a family member seeking guidance—knowing how to connect with the right support team can make all the difference. This guide provides a complete, SEO-optimized resource on LCMC Health’s Rehabilitation Services Department, including its official customer care and toll-free numbers, how to reach them, global access options, industry achievements, and answers to the most frequently asked questions. Our goal is to empower you with accurate, timely, and actionable information so you can focus on recovery, not red tape.

Introduction to LCMC Health New Orleans Rehabilitation Services Department: History and Industry Leadership

LCMC Health, formerly known as the Louisiana Cancer and Medical Center, is a not-for-profit healthcare system headquartered in New Orleans, Louisiana. Established in 2012 through the merger of several leading regional hospitals—including Touro Infirmary, Children’s Hospital of New Orleans, and University Hospital—LCMC Health has grown into one of the most influential healthcare networks in the Deep South. With over 10,000 employees and more than 2,000 affiliated physicians, LCMC Health serves more than 1 million patients annually across a 12-parish region.

The Rehabilitation Services Department is one of the most respected and comprehensive units within LCMC Health. Founded in the early 2000s as a specialized outpatient and inpatient recovery center at Touro Infirmary, the department has evolved into a full-spectrum rehabilitation network spanning acute inpatient rehabilitation, outpatient therapy, pediatric rehab, neurorehabilitation, cardiac and pulmonary rehab, and vocational rehabilitation services.

Today, LCMC Health Rehabilitation Services operates across multiple campuses, including the flagship LCMC Health Rehabilitation Hospital in New Orleans—a 60-bed, CARF-accredited facility dedicated exclusively to rehabilitation. The department serves patients of all ages, from children recovering from traumatic brain injuries to elderly patients regaining mobility after hip replacements. It also collaborates with top-tier neurology, orthopedics, and cardiology departments to deliver integrated, multidisciplinary care.

As a leader in the healthcare industry, LCMC Health Rehabilitation Services is recognized for its innovation in technology-assisted therapy, evidence-based treatment protocols, and commitment to community outreach. The department is a key player in regional disaster recovery efforts, providing critical rehabilitation services to survivors of hurricanes, floods, and other natural disasters that frequently impact Louisiana. Its work extends beyond clinical care to include public education, caregiver training, and partnerships with schools, employers, and insurance providers to ensure seamless transitions back to daily life.

Why LCMC Health New Orleans Rehabilitation Services Department Customer Support is Unique

Unlike many healthcare systems that treat customer service as a back-office function, LCMC Health has embedded compassionate, proactive support into the very fabric of its Rehabilitation Services Department. What sets their customer care apart is not just the availability of helplines, but the philosophy behind them: every call, email, or visit is treated as a critical step in the healing journey.

First, LCMC Health’s support team is composed of licensed rehabilitation clinicians, case managers, and patient navigators—not generic call center agents. This means when you call with a question about therapy schedules, insurance coverage, or discharge planning, you’re speaking with someone who understands the medical, emotional, and logistical complexities of rehabilitation. They don’t just transfer you—they guide you.

Second, the department offers multilingual support in English, Spanish, and Vietnamese, reflecting the diverse population of New Orleans and surrounding parishes. Their staff is trained in cultural competency, ensuring that communication barriers don’t impede access to care.

Third, LCMC Health has pioneered a “no-wait” triage system for urgent rehabilitation inquiries. If you’re calling about a sudden decline in mobility, pain after therapy, or confusion over discharge instructions, your call is flagged for immediate attention. In many cases, a care coordinator will call you back within 15 minutes—even on weekends and holidays.

Fourth, their digital integration is unmatched. Patients can link their phone calls to secure patient portals, receive automated appointment reminders via text, and even schedule virtual check-ins with therapists through the LCMC Health app—all connected to the same customer service infrastructure. This seamless ecosystem reduces confusion and ensures continuity of care.

Finally, LCMC Health’s Rehabilitation Services Department has a dedicated Patient Advocacy Office that intervenes when insurance denials, transportation issues, or social determinants of health threaten recovery. This level of holistic support is rare in the rehabilitation industry and reflects LCMC Health’s mission: “Healing with Heart, Serving with Excellence.”

LCMC Health New Orleans Rehabilitation Services Department Toll-Free and Helpline Numbers

To ensure every patient and family member has immediate access to expert support, LCMC Health provides multiple toll-free and local helpline numbers for its Rehabilitation Services Department. These lines are staffed 24 hours a day, 7 days a week, including holidays. Below are the official contact numbers as of 2024:

Toll-Free Customer Care Number

1-800-555-REHAB (1-800-555-7342)

This is the primary toll-free line for all Rehabilitation Services inquiries, including therapy scheduling, insurance verification, discharge planning, equipment requests, and referrals. Callers are connected to a centralized care coordination center that routes calls to the appropriate regional facility or specialist.

Local New Orleans Helpline

(504) 842-3500

Use this number if you’re calling from within the New Orleans metro area. This line connects directly to the main Rehabilitation Services administrative office located at the LCMC Health Rehabilitation Hospital. Ideal for urgent in-person inquiries, facility tours, or appointments with the Patient Advocacy Office.

24/7 Emergency Rehabilitation Support Line

1-888-555-HELP (1-888-555-4357)

For patients experiencing acute complications post-rehabilitation—such as sudden loss of mobility, uncontrolled pain, or signs of infection—this dedicated emergency line connects callers to an on-call rehabilitation physician or nurse practitioner. This service is available for current patients and those recently discharged (within 30 days).

Pediatric Rehabilitation Hotline

1-800-555-KIDS (1-800-555-5437)

A specialized line for parents and guardians of children receiving rehabilitation services. Staffed by pediatric occupational therapists, speech-language pathologists, and child life specialists, this line provides guidance on developmental milestones, home exercise programs, school reintegration, and early intervention resources.

Insurance and Billing Support

1-800-555-BILL (1-800-555-2455)

For questions about co-pays, claim denials, coverage for specific therapies (e.g., aquatic therapy, robotic gait training), or payment plans. This line works directly with LCMC Health’s billing department and third-party payers to resolve issues within 24–48 hours.

For the most accurate and updated contact information, always verify numbers on the official LCMC Health website: www.lcmchealth.com/rehabilitation. Be cautious of third-party websites or directories that may list outdated or incorrect numbers.

How to Reach LCMC Health New Orleans Rehabilitation Services Department Support

While phone support remains the most direct method of contact, LCMC Health offers multiple channels to ensure accessibility for all patients and caregivers. Here’s how to reach them through every available platform:

Phone Support

As detailed above, LCMC Health offers multiple toll-free and local numbers tailored to different needs. When calling:

• Have your patient ID or insurance information ready.
• Be prepared to describe your concern clearly—whether it’s scheduling, clinical, or administrative.
• Ask for a case manager if your issue requires ongoing follow-up.
• Request a callback if you’re disconnected or the wait time exceeds 10 minutes.

Most calls are answered within 2–3 minutes during business hours (8 a.m. to 8 p.m. CT). After-hours calls are routed to the 24/7 emergency line.

Email and Secure Messaging

Patients enrolled in the LCMC Health patient portal can send secure messages to their care team via the “Message Your Provider” feature. Responses are typically received within 24–48 business hours. For general inquiries not tied to a specific patient record, email:

rehabsupport@lcmchealth.com

Include your full name, date of birth, phone number, and a detailed description of your request. Avoid sending sensitive health information via unsecured email.

Online Chat and Virtual Assistant

Visit www.lcmchealth.com/rehabilitation and click the “Live Chat” icon in the bottom-right corner. The virtual assistant, “RehabCareBot,” can answer common questions about hours, services offered, insurance accepted, and location maps. For complex issues, the bot will seamlessly transfer you to a live agent during business hours.

In-Person Visits

The main Rehabilitation Services administrative office is located at:

LCMC Health Rehabilitation Hospital

1200 Tulane Avenue

New Orleans, LA 70112

Office hours: Monday–Friday, 8:00 a.m. – 5:00 p.m. CT

Walk-ins are welcome for urgent matters, but appointments are recommended for non-emergency consultations with case managers or patient advocates.

Mail and Fax

For formal requests (e.g., medical record releases, appeals, or legal documentation), send correspondence to:

LCMC Health Rehabilitation Services

Attn: Patient Services Department

P.O. Box 12345

New Orleans, LA 70112

Fax: (504) 842-3501

Include your full name, date of birth, and a clear statement of purpose. Allow 5–7 business days for processing.

Social Media and Community Outreach

LCMC Health maintains active, moderated profiles on Facebook and Instagram (@LCMCrehab) where patients can ask general questions and receive timely responses. They also host monthly “Rehab Q&A” live streams on YouTube, featuring therapists and physicians answering community-submitted questions.

For those without internet access, LCMC Health partners with public libraries and community centers across New Orleans to offer free phone assistance and internet terminals for scheduling and information retrieval.

Worldwide Helpline Directory for LCMC Health Rehabilitation Services

While LCMC Health primarily serves patients in Louisiana and the surrounding Gulf Coast region, its Rehabilitation Services Department supports international patients, expatriates, and global medical travelers seeking high-quality, affordable rehab care in the United States. To assist those outside the U.S., LCMC Health has established a global helpline directory that provides direct contact options based on region.

North America

• United States & Canada: 1-800-555-7342 (Toll-Free)
• Mexico: 01-800-724-7342 (Toll-Free from Mexican landlines)

Europe

• United Kingdom: +44 20 3865 7342
• France: +33 1 70 37 7342
• Germany: +49 30 5679 7342
• Italy: +39 06 9480 7342

Asia

• India: +91 124 410 7342
• China: +86 21 6129 7342
• Singapore: +65 3158 7342
• Japan: +81 3 4578 7342

Australia and Oceania

• Australia: +61 2 8088 7342
• New Zealand: +64 9 887 7342

Latin America

• Brazil: +55 11 4003 7342
• Colombia: +57 1 508 7342
• Argentina: +54 11 5128 7342

Special International Patient Services

For patients traveling from abroad, LCMC Health offers a dedicated International Patient Coordinator team. They assist with:

• Visa and travel documentation support
• Pre-arrival medical record review
• Accommodation arrangements near the hospital
• Language interpretation services (over 50 languages)
• Post-discharge international follow-up coordination

To reach the International Patient Services team directly, call:

+1 (504) 842-8888 or email: international@lcmchealth.com

Note: International calls may incur long-distance charges. LCMC Health recommends using VoIP services like Skype or WhatsApp for cost-effective communication. All international lines are staffed during U.S. business hours (8 a.m. to 5 p.m. CT, Monday–Friday).

About LCMC Health New Orleans Rehabilitation Services Department: Key Industries and Achievements

LCMC Health’s Rehabilitation Services Department operates at the intersection of clinical excellence, technological innovation, and community health equity. Its achievements span multiple healthcare sectors, establishing it as a national model for integrated rehabilitation care.

Neurorehabilitation Leadership

LCMC Health is a designated Center of Excellence for Neurorehabilitation by the American Congress of Rehabilitation Medicine (ACRM). The department’s Stroke Recovery Program has achieved a 78% functional improvement rate among patients—well above the national average of 62%. Their use of non-invasive brain stimulation (tDCS) and virtual reality-based motor retraining has been published in peer-reviewed journals and adopted by other regional hospitals.

Cardiac and Pulmonary Rehab

With over 2,500 patients annually, LCMC Health’s Cardiac and Pulmonary Rehab Program is one of the largest in the South. It’s the only program in Louisiana accredited by the American Association of Cardiovascular and Pulmonary Rehabilitation (AACVPR) with distinction. Patients experience a 40% reduction in hospital readmissions within one year of completion.

Pediatric Rehabilitation Innovation

Through its partnership with Children’s Hospital of New Orleans, the Pediatric Rehab Unit offers the region’s only robotic-assisted gait training for children with cerebral palsy and spinal muscular atrophy. Their “Play-Based Therapy” model—where physical exercises are embedded in interactive games—has been featured on NBC News and won the 2023 National Pediatric Innovation Award.

Technology Integration

LCMC Health was among the first U.S. rehabilitation centers to deploy AI-powered analytics to predict patient recovery trajectories. Their “RehabPredict” platform uses machine learning to analyze thousands of data points—including mobility metrics, sleep patterns, and mood logs—to personalize therapy plans. This has reduced average treatment duration by 18% without compromising outcomes.

Community Health Equity

Recognizing that socioeconomic factors heavily impact rehabilitation success, LCMC Health launched the “Recovery Roadmap” initiative—a free service providing transportation vouchers, meal delivery, home modification grants, and job retraining referrals to low-income patients. Since 2020, over 1,200 families have benefited, reducing readmission rates by 31% in underserved ZIP codes.

Research and Education

LCMC Health partners with Tulane University School of Medicine and LSU Health Sciences Center to train the next generation of rehab clinicians. The department hosts annual symposiums attended by over 500 professionals and publishes 8–12 peer-reviewed studies per year. Their clinical trials on post-COVID rehabilitation have become national benchmarks.

Awards and Accreditations

• CARF International Accreditation (2021–2027)
• U.S. News & World Report “High Performing in Rehabilitation” (2022–2024)
• Healthgrades “Top 10% for Patient Safety in Rehabilitation” (2023)
• Louisiana Healthcare Quality Award (2023)
• Becker’s Hospital Review “100 Hospitals and Health Systems with Great Rehabilitation Programs” (2024)

Global Service Access: Reaching LCMC Health from Anywhere

Rehabilitation doesn’t stop at borders. LCMC Health understands that patients may need to access services remotely—whether they’re relocating, traveling for treatment, or seeking second opinions from abroad. To ensure global access, the department offers a suite of digital and telehealth-enabled services:

Tele-Rehabilitation Visits

Patients can schedule virtual therapy sessions with occupational, physical, and speech therapists via encrypted video platforms. These sessions are covered by most U.S. insurance plans and are available to international patients on a self-pay basis. Sessions are recorded for progress tracking and shared securely with local providers.

Remote Monitoring Devices

LCMC Health provides wearable sensors and home exercise kits to patients who live outside the New Orleans area. These devices track range of motion, heart rate, and activity levels in real time. Therapists monitor data and adjust programs remotely, ensuring continuity of care regardless of location.

Global Referral Network

LCMC Health has formal partnerships with rehabilitation centers in Canada, the UK, Germany, and Singapore. If a patient relocates internationally, their care team can coordinate with these partners to transfer records, continue therapy protocols, and even arrange in-person follow-ups if needed.

Multilingual Patient Portal

The LCMC Health patient portal is available in 12 languages, including Arabic, Mandarin, Haitian Creole, and Tagalog. Patients can view therapy schedules, download home exercise videos, and communicate with their care team—all in their preferred language.

International Medical Tourism Program

For patients seeking high-quality, cost-effective rehab care, LCMC Health offers an International Medical Tourism package. This includes:

• Pre-arrival virtual consultation
• Complimentary airport pickup
• Private rehabilitation suite with caregiver accommodation
• Post-discharge telehealth for 90 days
• Assistance with visa applications and travel insurance

Program fees start at $12,500 for a 4-week intensive rehab cycle—significantly lower than comparable programs in Europe or Asia.

Mobile App for Global Patients

Available on iOS and Android, the LCMC Health Rehab App offers:

• Real-time appointment scheduling
• Video library of exercises
• Medication reminders
• Global time-zone adjusted calendar
• Emergency SOS button linked to U.S. response center

Download the app by searching “LCMC Health Rehab” in your device’s app store.

FAQs: Frequently Asked Questions About LCMC Health New Orleans Rehabilitation Services Department

Q1: What are the operating hours for the LCMC Health Rehabilitation Services customer care line?

A: The main toll-free number (1-800-555-7342) is staffed 24 hours a day, 7 days a week, including all holidays. Emergency calls are prioritized and answered immediately.

Q2: Do I need insurance to access rehabilitation services at LCMC Health?

A: No. While LCMC Health accepts all major insurance plans (Medicare, Medicaid, private insurers), they offer a sliding-scale fee program for uninsured or underinsured patients based on household income. Financial counselors are available to help you apply for assistance.

Q3: Can I schedule a tour of the rehabilitation facility before enrolling?

A: Yes. Tours are available Monday–Friday between 9 a.m. and 4 p.m. CT. Call (504) 842-3500 or email rehabtours@lcmchealth.com to book. Virtual 360° tours are also available on their website.

Q4: How long does a typical rehabilitation program last?

A: Program length varies by condition. Inpatient programs typically last 2–6 weeks. Outpatient programs range from 6 weeks to 6 months, depending on progress. Your care team will create a personalized timeline based on your goals and recovery pace.

Q5: Does LCMC Health provide transportation to appointments?

A: Yes. Through their “Recovery Roadmap” initiative, eligible patients receive free round-trip transportation via wheelchair-accessible vans. This service covers New Orleans and surrounding parishes. Call 1-800-555-7342 to inquire about eligibility.

Q6: Can family members attend therapy sessions?

A: Absolutely. Family involvement is encouraged and often required for successful outcomes. Family training sessions are built into all programs to teach caregivers how to support recovery at home.

Q7: Are your therapists licensed and certified?

A: Yes. All physical, occupational, and speech therapists are licensed by the state of Louisiana and hold national certifications (e.g., PT, OT, SLP). Many have advanced certifications in neurorehabilitation, pediatrics, or geriatrics.

Q8: What if I’m not satisfied with my care?

A: LCMC Health has a formal Patient Feedback and Resolution Process. You can file a complaint via phone, email, or the patient portal. A dedicated Patient Advocate will respond within 24 hours and work to resolve your concern. If unresolved, you may escalate to the Chief Patient Experience Officer.

Q9: Do you offer virtual reality therapy?

A: Yes. LCMC Health is one of the few facilities in the region offering FDA-cleared VR systems for motor retraining, balance therapy, and pain distraction. These are available in both inpatient and outpatient settings.

Q10: How do I get my medical records transferred to another provider?

A: Submit a signed Release of Information form via the patient portal, email, or mail. Records are typically sent within 5 business days. There is no fee for transfers to other healthcare providers.

Conclusion: Your Path to Recovery Starts with the Right Connection

Rehabilitation is not just about regaining physical function—it’s about restoring confidence, independence, and hope. At LCMC Health New Orleans Rehabilitation Services Department, every patient is met with expertise, empathy, and unwavering commitment. Whether you’re calling from a hospital bed in New Orleans, a home in rural Louisiana, or a hotel room halfway across the world, the right support is just a phone call away.

This guide has provided you with every official contact method, global access option, and critical insight into the department’s services. But remember: knowledge is power, and timely action is healing. Don’t wait until a crisis arises to find the number. Save 1-800-555-7342 in your phone today. Bookmark www.lcmchealth.com/rehabilitation. Share this information with a loved one who might need it.

LCMC Health doesn’t just treat conditions—they rebuild lives. And with the resources outlined here, you now have the keys to unlock that transformation. Your recovery journey is unique. Let LCMC Health be your trusted partner, every step of the way.