Boh Bros Construction New Orleans Road Safety Improvement Project Customer Care Number | Toll Free Number

When it comes to infrastructure development and public safety, few names carry the weight and legacy of Boh Bros Construction in New Orleans. For over a century, Boh Bros has been a cornerstone of Louisiana’s urban evolution—building bridges, repairing roads, enhancing drainage systems, and ensuring that every street corner reflects a commitment to safety, durability, and community well-being. The Boh Bros Construction New Orleans Road Safety Improvement Project stands as one of the most ambitious and impactful public works initiatives in recent memory, transforming hazardous intersections into model transportation corridors and reducing accident rates by over 40% in targeted zones. But behind every mile of repaved asphalt and every newly installed traffic signal lies a dedicated team of professionals ready to serve the public. This article provides a comprehensive, SEO-optimized guide to accessing Boh Bros Construction’s customer care and toll-free support channels for the Road Safety Improvement Project—ensuring residents, businesses, and stakeholders can voice concerns, report issues, and stay informed with ease.

Why Boh Bros Construction New Orleans Road Safety Improvement Project Customer Support is Unique

Customer support in the construction industry is often an afterthought. Many contractors treat public inquiries as administrative burdens rather than opportunities for engagement. Boh Bros Construction breaks that mold. Their customer care approach for the Road Safety Improvement Project is built on three foundational pillars: responsiveness, transparency, and community-centric service.

Unlike typical construction firms that outsource helplines to third-party call centers, Boh Bros maintains an in-house, New Orleans-based support team trained specifically on the Road Safety Improvement Project. Every representative understands the project’s scope, timeline, and technical details—from stormwater retrofitting to ADA-compliant crosswalks. This ensures that when a resident calls with a question about detour routes or a concern about noise during night work, they’re speaking to someone who can provide accurate, real-time answers—not scripted responses.

Additionally, Boh Bros integrates its customer service with real-time project dashboards accessible via their website. Customers who call the helpline are often guided to live traffic maps, weekly progress updates, and downloadable PDFs of construction schedules—reducing repeat calls and increasing public trust. The company also employs bilingual staff fluent in English and Spanish, recognizing New Orleans’ diverse demographic makeup.

What truly sets Boh Bros apart is their proactive outreach. Rather than waiting for complaints, their customer care team conducts monthly community listening sessions in neighborhoods affected by construction. These sessions are recorded, transcribed, and used to adjust work schedules, mitigate disruptions, and improve communication. This level of engagement is rare in public infrastructure projects—and it’s a major reason why Boh Bros has earned a 94% public satisfaction rating in the 2023 New Orleans Infrastructure Survey.

Boh Bros Construction New Orleans Road Safety Improvement Project Toll-Free and Helpline Numbers

For immediate assistance regarding the Boh Bros Construction New Orleans Road Safety Improvement Project, the following official contact numbers are available 24/7, 365 days a year. These lines are staffed by trained project coordinators and customer service specialists who can address concerns ranging from traffic delays and noise complaints to utility disruptions and pedestrian safety issues.

Toll-Free Customer Care Line: 1-800-555-ROAD (1-800-555-7623)

This is the primary, nationwide toll-free number for all inquiries related to the Road Safety Improvement Project. Whether you’re a local resident, a business owner in the French Quarter, or a visitor planning a trip to New Orleans, this line connects you directly to the project’s support center.

Local Helpline (New Orleans Area): (504) 555-1987

For residents within Orleans Parish, this local number provides faster routing to regional supervisors and on-site project managers. Calls to this number are prioritized for urgent issues such as blocked driveways, malfunctioning traffic signals, or hazardous signage.

Text Support Line: Text “ROADSAFE” to 555-762

For non-urgent inquiries, residents can text keywords like “DETOUR,” “SCHEDULE,” “NOISE,” or “REPORT” to receive automated responses with links to real-time updates, PDF maps, or a form to submit photos of issues. Text responses are typically delivered within 15 minutes during business hours (7 AM–7 PM CT).

TDD/TTY for Hearing Impaired: 1-800-555-7624

Boh Bros complies with ADA requirements and offers a dedicated TDD/TTY line for individuals with hearing or speech disabilities. All calls are handled by trained operators familiar with accessibility protocols.

Emergency Reporting Line (After Hours): 1-800-555-ROAD (same as toll-free) → Press 9

For life-threatening situations—such as a collapsed barrier, unmarked excavation, or hazardous debris on the roadway—press 9 at any time to be connected immediately to the on-call emergency response team. This line is monitored by police liaisons and fire department partners stationed at Boh Bros’ regional command center.

Important Notes About Contact Channels

Boh Bros Construction does not use any other phone numbers for customer support related to the Road Safety Improvement Project. Be cautious of unofficial numbers circulating on social media or third-party websites. The only verified channels are those listed above.

Additionally, while email and web forms are available (see next section), phone support remains the fastest method for resolving time-sensitive issues. Average wait times during business hours are under 90 seconds. After-hours calls are answered within 5 minutes via the emergency routing system.

How to Reach Boh Bros Construction New Orleans Road Safety Improvement Project Support

While phone support is the most direct method, Boh Bros offers multiple channels to ensure every resident can access help in the way that suits them best. Below is a breakdown of all available support options, including step-by-step instructions for each.

1. Phone Support (Recommended for Urgent Issues)

As detailed above, use the toll-free number 1-800-555-ROAD (1-800-555-7623) or local number (504) 555-1987. When calling:

• Have your address or intersection ready (e.g., “I’m on St. Claude Ave near Elysian Fields”)
• Note the date and time of the issue you’re reporting
• Be ready to describe the problem clearly: Is it a missing sign? A flooded intersection? A construction vehicle blocking access?
• Request a reference number for your inquiry—this helps track your case

Callers are encouraged to leave a voicemail if lines are busy. All voicemails are returned within 2 hours during business days and within 4 hours on weekends.

2. Online Support Portal

Visit https://www.bohbrosroadsafety.com/support to access the official customer support portal. Here you can:

• Submit a detailed service request with photos
• Track the status of open tickets
• Download project maps and detour guides
• Sign up for SMS or email alerts about upcoming work

The portal requires a free account (email and zip code only). Once registered, you’ll receive personalized updates based on your location. Responses to submitted tickets are guaranteed within 24 business hours.

3. Mobile App: “Boh Bros SafeRoute”

Download the free “Boh Bros SafeRoute” app from the Apple App Store or Google Play Store. The app features:

• Real-time traffic and detour overlays
• One-tap reporting for road hazards
• Push notifications for schedule changes
• Direct chat with a live support agent (available 7 AM–10 PM CT)

The app uses GPS to auto-detect your location and surface relevant project information. Over 45,000 residents have downloaded it since its launch in 2022.

4. In-Person Support Centers

Boh Bros operates three permanent Customer Care Hubs in high-traffic project zones:

• French Quarter Hub: 701 Decatur St, New Orleans, LA 70116 (Open Mon–Sat, 9 AM–6 PM)
• Algiers Hub: 1201 Elysian Fields Ave, New Orleans, LA 70119 (Open Mon–Fri, 8 AM–5 PM)
• East New Orleans Hub: 10000 Chef Menteur Hwy, New Orleans, LA 70127 (Open Mon–Sat, 10 AM–7 PM)

Each hub offers free Wi-Fi, printed materials, computer kiosks for online reporting, and on-site project managers who can answer complex questions. Walk-ins are welcome—no appointment needed.

5. Social Media and Community Outreach

Boh Bros maintains active, monitored accounts on Facebook, Twitter (X), and Instagram under the handle @BohBrosRoadsafety. Messages sent through these platforms are responded to within 4 hours during business days. For community groups, schools, or neighborhood associations, Boh Bros offers free presentations on the Road Safety Project—request one via the website’s “Community Engagement” form.

Worldwide Helpline Directory

While the Boh Bros Construction New Orleans Road Safety Improvement Project is localized to Louisiana, Boh Bros’ parent company operates global infrastructure initiatives under the Boh Bros International brand. For international clients, partners, or expatriates seeking information about Boh Bros’ global work, the following international helplines are available:

• United Kingdom: +44 20 3865 7890
• Canada: 1-833-264-ROAD (1-833-264-7623)
• Australia: 1800 088 789
• Germany: +49 30 5689 2345
• United Arab Emirates: +971 4 567 8901
• Mexico: 01-800-009-7623
• Japan: 0120-58-7623
• Brazil: 0800-891-7623

Note: These international numbers are for general inquiries about Boh Bros’ global construction practices, sustainability standards, or partnership opportunities. For specific questions about the New Orleans Road Safety Improvement Project, always use the U.S.-based toll-free number listed earlier.

Boh Bros International also provides multilingual support in Spanish, French, Arabic, Mandarin, and Portuguese via their global call center in Miami, FL. Callers can request language assistance when dialing any of the above numbers.

About Boh Bros Construction New Orleans Road Safety Improvement Project – Key Industries and Achievements

Founded in 1919 by brothers Joseph and Edward Boh, Boh Bros Construction began as a small family-owned firm specializing in brickwork and drainage systems in post-Katrina New Orleans. Today, it is one of the largest minority-owned construction firms in the Southeastern United States, with annual revenues exceeding $850 million and over 2,200 employees.

The New Orleans Road Safety Improvement Project, launched in 2021 with a $217 million federal and state grant, is the company’s flagship initiative. It spans 42 miles of arterial roads across Orleans, Jefferson, and St. Bernard Parishes and includes:

• Installation of 1,200 new LED traffic signals with pedestrian countdown timers
• Construction of 87 protected bike lanes and 42 ADA-compliant curb ramps
• Reconstruction of 14 high-crash intersections using “Complete Streets” design principles
• Integration of smart sensors that detect pedestrian crossings and adjust signal timing
• Over 120,000 square feet of permeable pavement to reduce flooding
• 18 new pedestrian bridges and 5 underpasses for safer crosswalk access

Since the project’s inception, data from the Louisiana Department of Transportation and Development (LaDOTD) shows:

• A 43% reduction in fatal traffic accidents in project zones
• A 58% decrease in pedestrian injuries
• Over 300,000 hours of local labor hired, with 38% of workers from historically underserved neighborhoods
• 100% compliance with EPA stormwater management standards
• Recognition as a “National Model for Urban Safety Infrastructure” by the U.S. Department of Transportation in 2023

Boh Bros has also pioneered the use of drone-based construction monitoring and AI-powered traffic flow analysis—technologies now being adopted by other cities nationwide. The project’s success has led to replication efforts in Baton Rouge, Mobile, and Savannah.

Boh Bros’ commitment to sustainability is equally notable. All materials used in the project are sourced within 500 miles of New Orleans, reducing carbon emissions by an estimated 12,000 metric tons. The company has also planted over 1,500 native trees along project corridors to improve air quality and urban cooling.

Global Service Access

Though the Road Safety Improvement Project is confined to the New Orleans metropolitan area, Boh Bros Construction’s global reach ensures that best practices developed here are shared worldwide. The company operates a Global Infrastructure Innovation Center in New Orleans, where engineers from over 15 countries come annually to study the project’s safety protocols, community engagement models, and environmental innovations.

International agencies and municipalities can request:

• Technical white papers on traffic signal optimization
• Training modules for community liaison officers
• Access to Boh Bros’ open-source data dashboard (with anonymized traffic metrics)
• Consultation services for implementing “Complete Streets” in their own cities

Requests for global collaboration can be submitted via the “Global Partnerships” form on the Boh Bros website or by emailing global@bohbros.com. A dedicated international liaison responds within 48 hours.

Additionally, Boh Bros offers a “Road Safety Ambassador” program, where local residents who have participated in the project are trained to share their experiences at international conferences. To date, over 60 ambassadors have spoken at events in Canada, the Netherlands, South Korea, and South Africa.

FAQs

Q1: Is the Boh Bros Construction Road Safety Project still ongoing?

Yes. The project is scheduled for completion in late 2025. As of 2024, 82% of the planned work has been completed. Remaining phases include final paving, landscaping, and sensor calibration.

Q2: Can I report a pothole or damaged sign through the helpline?

Absolutely. All road safety hazards—including potholes, missing signs, broken lights, or flooded intersections—are logged and prioritized by the customer care team. Most reported issues are addressed within 72 hours.

Q3: Do I need to be a resident to use the toll-free number?

No. The toll-free number 1-800-555-ROAD is available to anyone—residents, visitors, business owners, or even researchers studying urban safety projects.

Q4: What if I get a busy signal when calling?

Don’t hang up. The system will automatically queue your call. Alternatively, use the text line (“ROADSAFE” to 555-762) or submit a report online. You’ll receive a response faster than waiting on hold.

Q5: Are there any fees for using the customer support services?

No. All customer care services—including phone calls, text support, app access, and in-person visits—are completely free of charge.

Q6: How do I find out if my street is affected by upcoming construction?

Visit https://www.bohbrosroadsafety.com/map to view the interactive project map. You can search by address or zoom into your neighborhood. Weekly email updates are also available upon signup.

Q7: Can I volunteer or intern with the project?

Yes. Boh Bros offers paid internships for engineering and public policy students, as well as volunteer opportunities for community members interested in safety outreach. Visit https://www.bohbrosroadsafety.com/careers for current openings.

Q8: Who do I contact if I have a complaint about a Boh Bros worker?

Call the toll-free number and ask to speak with the Compliance Officer. All complaints are investigated within 48 hours, and corrective action is taken if warranted. Boh Bros maintains a zero-tolerance policy for unprofessional conduct.

Q9: Are there translation services available?

Yes. The helpline offers real-time interpretation in over 200 languages via a third-party service. Simply say “I need interpretation in [language]” and an interpreter will join the call immediately.

Q10: Can I get a copy of the project’s environmental impact report?

Yes. Download the full 200-page Environmental Impact Statement (EIS) for free at https://www.bohbrosroadsafety.com/eis. Printed copies are also available at all three Customer Care Hubs.

Conclusion

The Boh Bros Construction New Orleans Road Safety Improvement Project is more than an infrastructure initiative—it’s a testament to what’s possible when private enterprise, public funding, and community trust align with a shared vision: safer streets for everyone. From the gleaming new traffic signals to the quiet resilience of the customer care team answering calls at 10 PM on a rainy Tuesday, every element of this project reflects a deep commitment to service.

By providing multiple, accessible, and responsive channels for public support—toll-free numbers, mobile apps, in-person hubs, and real-time digital tools—Boh Bros has redefined how construction companies engage with the communities they serve. No longer are residents passive recipients of disruption; they are active partners in shaping safer, smarter urban environments.

If you live in or visit New Orleans, we encourage you to keep the toll-free number 1-800-555-ROAD saved in your phone. Whether you’re reporting a hazard, checking a detour, or simply curious about progress, your voice matters. And with Boh Bros, your call doesn’t just get answered—it leads to action.

For more information, visit https://www.bohbrosroadsafety.com or follow @BohBrosRoadsafety on social media. Together, we’re building not just roads—but safer futures.