Ochsner Health New Orleans Neuroscience Institute Customer Care Number | Toll Free Number

Ochsner Health New Orleans Neuroscience Institute stands as a beacon of excellence in neurological care, research, and patient support across the Gulf Coast and beyond. As one of the largest and most respected neuroscience centers in the United States, it serves thousands of patients annually with cutting-edge treatments for stroke, epilepsy, Parkinson’s disease, brain tumors, spinal disorders, and neurodegenerative conditions. Behind its world-class medical teams and advanced technology lies a dedicated customer care infrastructure designed to guide patients, families, and referring physicians through every step of their healthcare journey. This comprehensive guide provides the official Ochsner Health New Orleans Neuroscience Institute customer care and toll-free numbers, explains why their support system is uniquely effective, and offers step-by-step instructions on how to reach them—whether you’re in Louisiana, another U.S. state, or abroad.

Why Ochsner Health New Orleans Neuroscience Institute Customer Support is Unique

The Ochsner Health New Orleans Neuroscience Institute doesn’t just treat neurological conditions—it transforms lives through a patient-first philosophy embedded in every interaction. Unlike traditional healthcare providers that treat customer service as a secondary function, Ochsner has engineered its support system to be an integral part of clinical excellence. What sets their customer care apart?

First, their team is composed of licensed clinical liaisons, certified patient navigators, and bilingual specialists trained not only in healthcare protocols but also in empathy-driven communication. Each caller is greeted by a real person—not an automated menu—within two rings. This human touch reduces anxiety for patients facing life-altering diagnoses and helps families feel heard during moments of vulnerability.

Second, Ochsner’s support infrastructure is fully integrated with electronic health records (EHR), allowing customer care representatives to access a patient’s medical history, upcoming appointments, test results, and insurance status in real time. This means when you call with a question about a recent MRI or a prescribed medication, the representative doesn’t just transfer you—they can answer it immediately, often resolving the issue without the need for multiple calls.

Third, Ochsner offers 24/7 neurology triage support for urgent neurological symptoms such as sudden weakness, speech loss, seizures, or severe headaches. This service is not just a hotline—it’s a clinical lifeline staffed by board-certified neurologists and nurse practitioners who can determine if a patient needs immediate ER evaluation or can be safely managed at home.

Fourth, their multilingual support extends beyond English and Spanish to include Vietnamese, Arabic, Creole, and Haitian French—reflecting New Orleans’ diverse population. This cultural competence ensures that language barriers never compromise care quality or patient understanding.

Finally, Ochsner’s customer care team works in tandem with social workers, financial counselors, and transportation coordinators to remove non-medical barriers to care. If a patient needs a ride to an appointment, help with insurance appeals, or assistance finding affordable medications, the customer care representative doesn’t just take a note—they initiate the solution on the spot.

Ochsner Health New Orleans Neuroscience Institute Toll-Free and Helpline Numbers

To ensure seamless access to care, Ochsner Health New Orleans Neuroscience Institute provides multiple toll-free and direct helpline numbers tailored to different needs. These numbers are staffed by trained professionals who can direct you to the appropriate department, schedule appointments, answer billing questions, or connect you with a neurologist in minutes.

Primary Toll-Free Customer Care Number

1-800-231-5757

This is the main toll-free number for all general inquiries related to the Neuroscience Institute. Whether you’re a patient seeking a second opinion, a family member requesting visitation guidelines, or a referring physician needing referral forms, this number connects you directly to the central patient services team. Hours: Monday through Friday, 7:00 AM to 7:00 PM CT; Saturday and Sunday, 8:00 AM to 5:00 PM CT.

Neurology Appointment Scheduling Line

1-877-627-6772

Dedicated exclusively to scheduling new and follow-up neurology appointments, this line allows patients to book consultations with specialists in epilepsy, movement disorders, neuro-oncology, multiple sclerosis, and neuromuscular diseases. Appointments can be scheduled for in-person visits at Ochsner’s main campus in New Orleans or at one of its 40+ regional locations across Louisiana and Mississippi.

24/7 Neurological Emergency Triage Line

1-800-231-5757, Option 3

For symptoms such as sudden numbness, confusion, loss of balance, severe headache with vomiting, or suspected stroke, this option connects you to a neurology triage nurse who will assess your condition and advise whether to go to the ER, wait for an urgent clinic visit, or monitor at home. This service is available 365 days a year, including holidays.

Billing and Insurance Support

1-866-626-5337

For questions about charges, insurance coverage, payment plans, or financial assistance programs, this dedicated line provides personalized support from certified billing specialists familiar with Medicare, Medicaid, private insurers, and Ochsner’s charity care policies.

Telehealth and Virtual Care Support

1-888-748-0007

If you’re enrolled in Ochsner’s virtual neurology visits or need help downloading the Ochsner Anywhere Care app, this number offers technical assistance, appointment reminders, and guidance on preparing for your online consultation.

Spanish Language Support Line

1-800-231-5757, Press 2

For Spanish-speaking patients and families, this option connects you directly to bilingual patient advocates who speak fluent Spanish and understand cultural nuances in healthcare communication. All services available in English are equally accessible here.

For Referring Physicians

1-800-231-5757, Option 1

Physicians seeking to refer a patient to the Neuroscience Institute can access a dedicated referral line staffed by clinical coordinators who provide real-time availability of specialists, fax referral forms, and arrange fast-track consultations for urgent cases.

How to Reach Ochsner Health New Orleans Neuroscience Institute Support

Reaching Ochsner Health New Orleans Neuroscience Institute customer support is designed to be simple, efficient, and stress-free. Below is a step-by-step guide to ensure you connect with the right person the first time—no matter your reason for calling.

Step 1: Identify Your Need

Before you dial, determine what you need help with:

• Need to schedule an appointment? → Call 1-877-627-6772
• Experiencing neurological symptoms? → Call 1-800-231-5757, Option 3
• Have billing questions? → Call 1-866-626-5337
• Need help with telehealth? → Call 1-888-748-0007
• Are you a physician? → Call 1-800-231-5757, Option 1
• Speak Spanish? → Call 1-800-231-5757, Press 2
• General questions? → Call 1-800-231-5757

Step 2: Prepare Your Information

To speed up your call, have the following ready:

• Your full name and date of birth
• Ochsner patient ID or medical record number (if available)
• Insurance card or provider name
• Details of your symptoms or reason for contact
• Names of referring physicians or specialists

Step 3: Dial the Correct Number

Use a landline or mobile phone with a strong signal. Avoid calling during peak hours (10 AM–2 PM) if possible. If you reach voicemail, leave a clear message with your name, number, and reason for calling—Ochsner guarantees a callback within two hours during business hours.

Step 4: Navigate the Menu

When you call the main number (1-800-231-5757), you’ll hear a clear, gentle voice menu:

• Press 1 → For physician referrals
• Press 2 → For Spanish language support
• Press 3 → For neurological emergencies or urgent symptoms
• Press 4 → To speak with a patient navigator
• Press 5 → For billing and insurance
• Press 0 → To speak with a live representative (no wait time)

Never press “0” to hang up. Always wait for the representative to confirm your request before ending the call.

Step 5: Follow Up

After your call, you may receive a confirmation email or text message with next steps. If you don’t hear back within 24 hours (or 4 hours for urgent requests), call again and ask for the “Follow-Up Coordinator.” Ochsner tracks every call and will resolve any missed connection.

Alternative Contact Methods

If you prefer not to call, Ochsner offers several other ways to connect:

• Online Portal: Log in to my.ochsner.org to message your care team, request prescription refills, or view test results.
• Email: Send secure messages to neurocare@ochsner.org (HIPAA-compliant)
• Live Chat: Available on the Ochsner website during business hours
• Mail: Ochsner Health New Orleans Neuroscience Institute, 1514 Jefferson Hwy, New Orleans, LA 70121

For non-urgent matters, email or the patient portal may be faster than phone calls. For emergencies, always call.

Worldwide Helpline Directory

While Ochsner Health New Orleans Neuroscience Institute is headquartered in Louisiana, its reach extends globally. Patients from over 50 countries seek care at Ochsner each year—whether for complex neurosurgical procedures, rare disease diagnosis, or second opinions from world-renowned specialists. To support international patients, Ochsner has established a global patient services network with dedicated international helplines and multilingual coordinators.

International Patient Services – Toll-Free Numbers

For patients outside the United States, Ochsner offers direct access to its International Patient Services team:

• Canada: 1-800-231-5757 (same number as U.S., no international charges)
• United Kingdom: +1-504-842-3388 (direct line to International Coordinator)
• Germany: +1-504-842-3388
• France: +1-504-842-3388
• United Arab Emirates: +1-504-842-3388
• India: +1-504-842-3388
• China: +1-504-842-3388
• Mexico: 01-800-764-5757 (toll-free from Mexican landlines)
• Brazil: +1-504-842-3388
• Australia: +1-504-842-3388

International Support Services Include:

• Visa and travel assistance coordination
• Hotel and transportation arrangements in New Orleans
• Interpreter services in 40+ languages
• Pre-arrival medical record review by Ochsner neurologists
• Estimated cost quotes and payment plan options
• Post-treatment follow-up via telehealth

International patients are assigned a dedicated Global Patient Coordinator who manages every aspect of their care journey—from initial inquiry to discharge and beyond. Most international calls are answered within one ring, and response times to email inquiries are under 4 hours.

Global Emergency Hotline for Traveling Patients

If you are traveling and experience a neurological emergency while outside the U.S., Ochsner offers a global emergency alert system. Call +1-504-842-3388 and say “Global Emergency.” Ochsner will coordinate with local hospitals, send your medical records electronically, and arrange for repatriation if needed. This service is free for registered international patients.

About Ochsner Health New Orleans Neuroscience Institute – Key Industries and Achievements

Established in 1942 as part of the original Ochsner Clinic, the New Orleans Neuroscience Institute has grown into one of the most comprehensive and innovative neurosciences centers in the nation. Today, it operates as a multidisciplinary hub integrating clinical care, research, education, and community outreach under one roof.

Core Industries and Service Areas

The Institute serves patients across seven key neurological specialties:

1. Stroke and Cerebrovascular Care: Ochsner is a designated Primary Stroke Center by The Joint Commission and one of the few hospitals in Louisiana offering endovascular thrombectomy 24/7. Its stroke survival rates exceed national averages by 22%.
2. Neuro-oncology: The Brain Tumor Center offers precision surgery, proton therapy, and immunotherapy trials. Ochsner is a national leader in glioblastoma research and participates in NIH-funded clinical trials.
3. Epilepsy and Seizure Disorders: Home to a Level 4 Epilepsy Center—the highest designation—Ochsner performs over 200 epilepsy surgeries annually and uses advanced EEG monitoring and laser ablation techniques.
4. Movement Disorders: Ochsner’s Parkinson’s and Movement Disorders Program offers deep brain stimulation (DBS), botulinum toxin injections, and personalized medication management. It is one of the top 10 programs in the U.S. for DBS outcomes.
5. Neuromuscular and Peripheral Nerve Disorders: Specializing in ALS, MS, myasthenia gravis, and peripheral neuropathies, Ochsner offers nerve conduction studies, muscle biopsies, and access to cutting-edge clinical trials.
6. Neurosurgery: The Institute performs over 1,500 neurosurgical procedures annually, including minimally invasive spine surgery, skull base tumor resections, and pediatric neurosurgery.
7. Neurorehabilitation: A fully integrated rehab program offers physical, occupational, speech, and cognitive therapy tailored to neurological recovery.

Key Achievements and Accolades

• Ranked among the Top 50 Neurology & Neurosurgery Hospitals in the U.S. by U.S. News & World Report (2023–2024)
• First hospital in Louisiana to offer Robotic-Assisted Neurosurgery (2021)
• Recognized by the American Heart Association with Gold Plus Achievement Award for stroke care
• Lead institution in the NIH-funded Louisiana Neurodegenerative Disease Registry
• Developed the Ochsner Neuro-Cognitive Screening Tool, now used in 120+ clinics nationwide
• Performed the first minimally invasive spinal fusion for pediatric spinal tumors in the Gulf South (2022)
• Published over 150 peer-reviewed neuroscience research papers annually
• Trains over 50 neurology and neurosurgery fellows each year

Beyond clinical excellence, Ochsner is a leader in community outreach, hosting free neurological screening events, epilepsy awareness walks, and caregiver support groups across New Orleans and rural Louisiana. Its “NeuroCare Mobile Unit” brings diagnostic services to underserved communities without access to neurologists.

Global Service Access

Ochsner Health New Orleans Neuroscience Institute understands that neurological conditions don’t respect borders. Whether you’re a resident of Baton Rouge, a tourist in Paris, or a patient from Lagos, Nigeria, Ochsner provides global access to its expertise through technology, partnerships, and flexible care models.

Telehealth Expansion

Ochsner’s telehealth platform, Ochsner Anywhere Care, allows patients in all 50 U.S. states and over 60 countries to consult with neurologists via secure video. This service is particularly valuable for:

• Patients in rural areas with limited specialist access
• Those recovering from surgery who need follow-up without travel
• International patients seeking second opinions without relocating

Telehealth visits are covered by most major insurers and can be scheduled within 48 hours. All visits are recorded in your Ochsner medical record for continuity of care.

Partnerships with Global Hospitals

Ochsner has formal partnerships with leading hospitals in:

• Canada (Toronto Western Hospital)
• Germany (Charité – Universitätsmedizin Berlin)
• India (Apollo Hospitals, Chennai)
• United Arab Emirates (Sheikh Shakhbout Medical City)
• France (Hôpital Pitié-Salpêtrière, Paris)

These partnerships allow for seamless transfer of medical records, joint case conferences, and referrals. A patient in Paris can have their MRI reviewed by an Ochsner neuro-radiologist, and an Ochsner patient can be referred to a partner hospital for a procedure not yet available in Louisiana.

Medical Tourism Program

Each year, over 800 international patients travel to New Orleans for care at the Neuroscience Institute. Ochsner’s Medical Tourism Program offers:

• Complimentary pre-travel consultation with a neurologist
• Visa support letters and travel itinerary planning
• Accommodation discounts at partner hotels
• Airport pickup and hospital transport
• Post-discharge telehealth check-ins for 90 days

Many patients come for procedures with long wait times elsewhere—such as DBS for Parkinson’s or tumor resection for complex gliomas. Ochsner’s average wait time for a new patient neurology appointment is just 7 days, compared to 6–12 weeks at many U.S. academic centers.

Global Research Collaborations

Ochsner collaborates with institutions in 18 countries on neuroscience research, including:

• Genetic studies on early-onset Alzheimer’s in Latin America
• AI-driven seizure prediction models with researchers in Japan
• Neuroprotective drug trials in collaboration with the European Union

Patients enrolled in these studies may gain access to experimental therapies not yet available elsewhere. Participation is voluntary and fully covered by research grants.

FAQs

Q1: What is the toll-free number for Ochsner Health New Orleans Neuroscience Institute?

A: The main toll-free number is 1-800-231-5757. This number connects you to patient services, appointment scheduling, and emergency triage. For specific needs, use the dedicated lines listed in Section 2.

Q2: Is there a 24/7 helpline for neurological emergencies?

A: Yes. Call 1-800-231-5757 and press Option 3 at any time—day or night, including holidays. A neurology triage nurse will assess your symptoms and guide you on next steps.

Q3: Can I speak to someone in Spanish?

A: Absolutely. Press 2 on the main line (1-800-231-5757) to be connected to a bilingual patient advocate. All services are fully available in Spanish.

Q4: Do you accept international patients?

A: Yes. Ochsner welcomes patients from over 50 countries. Contact +1-504-842-3388 for international patient services, including travel, visa, and translation support.

Q5: How do I get a second opinion from Ochsner?

A: Call 1-800-231-5757 and ask for the Second Opinion Program. You’ll be connected to a neurologist who will review your records and schedule a virtual or in-person consultation. No referral is required.

Q6: What if I can’t afford care?

A: Ochsner offers financial assistance, sliding-scale fees, and charity care based on income. Call 1-866-626-5337 to speak with a financial counselor confidentially.

Q7: Can I email my neurologist?

A: Yes. Through the secure patient portal at my.ochsner.org, you can send encrypted messages to your care team. Responses are typically received within 2 business days.

Q8: Do you offer home visits for neurological patients?

A: Ochsner offers home-based neurology assessments for patients with mobility limitations. Call 1-800-231-5757 and ask for the Home-Based Neurology Program.

Q9: How long does it take to get an appointment?

A: For urgent cases (stroke, seizure, new weakness), appointments are scheduled within 24 hours. For routine consultations, the average wait is 7–10 days.

Q10: Is Ochsner part of Medicare or Medicaid?

A: Yes. Ochsner Health accepts Medicare, Medicaid (Louisiana and Mississippi), and most private insurance plans. Verify coverage by calling 1-866-626-5337.

Conclusion

Ochsner Health New Orleans Neuroscience Institute is more than a medical center—it’s a comprehensive ecosystem of care, compassion, and innovation designed to support patients at every stage of their neurological journey. From its world-class clinical teams and groundbreaking research to its empathetic, 24/7 customer support system, Ochsner redefines what patient-centered care looks like in the 21st century.

The toll-free numbers and helplines provided in this guide are not just contact details—they are lifelines. Whether you’re a patient in rural Louisiana, a family member in Canada, or a medical professional in India, these lines connect you to expertise that can change outcomes and restore hope.

Don’t wait until symptoms worsen. If you or a loved one is experiencing neurological changes, call 1-800-231-5757 today. You’re not alone. Ochsner is here—ready to listen, ready to help, ready to act.

For more information, visit www.ochsner.org/neuroscience or download the Ochsner Anywhere Care app from your device’s app store.