Boh Bros Construction New Orleans Levee Reinforcement Project Customer Care Number | Toll Free Number

The Boh Bros Construction New Orleans Levee Reinforcement Project stands as one of the most critical infrastructure initiatives in U.S. history, born from the devastating aftermath of Hurricane Katrina in 2005. As a cornerstone of the U.S. Army Corps of Engineers’ comprehensive flood protection system, this project has redefined coastal resilience in the Gulf Coast region. With billions of dollars invested and decades of engineering innovation behind it, the project’s success relies not only on technical excellence but also on transparent, responsive, and accessible customer care. For residents, contractors, government partners, and concerned citizens, knowing how to reach Boh Bros Construction’s dedicated support team is essential. This article provides a comprehensive guide to the Boh Bros Construction New Orleans Levee Reinforcement Project customer care and toll-free numbers, explains why their support system is uniquely structured, and details how to connect with them locally, nationally, and globally.

Why Boh Bros Construction New Orleans Levee Reinforcement Project Customer Support is Unique

Unlike traditional construction firms that treat customer service as a secondary function, Boh Bros Construction has embedded customer care into the core of its operations on the New Orleans Levee Reinforcement Project. This is not merely a hotline for complaints—it is a mission-driven support ecosystem designed to foster public trust, ensure regulatory compliance, and accelerate community engagement.

The uniqueness of their customer support stems from three key pillars: transparency, multilingual accessibility, and real-time project integration. First, Boh Bros maintains an open-door policy for public inquiries, with dedicated liaisons assigned to each neighborhood affected by construction. These liaisons are not call center agents—they are project engineers, environmental specialists, and community outreach coordinators who can answer technical questions on floodwall design, noise mitigation schedules, or property impact assessments on the spot.

Second, recognizing New Orleans’ diverse population—including Creole, Haitian, Vietnamese, and Spanish-speaking communities—Boh Bros offers multilingual support in English, Spanish, Haitian Creole, and Vietnamese. All customer service representatives are trained in cultural competency and are equipped to explain complex engineering terms in plain language, ensuring no resident is left behind due to language barriers.

Third, the support team is directly integrated with the project’s digital monitoring platform. When a resident calls about a vibration concern near their home, the support agent can instantly pull real-time sensor data from nearby geophones and provide immediate feedback—often within minutes. This level of integration between field operations and customer service is unprecedented in civil infrastructure projects and has become a model for other U.S. Army Corps of Engineers partnerships.

Additionally, Boh Bros has established a “Project Accountability Dashboard,” publicly accessible online, which tracks every customer inquiry, resolution time, and follow-up action. This transparency builds trust and holds the company accountable to the public it serves. In a region still healing from decades of infrastructure neglect, this commitment to service isn’t just good business—it’s a moral imperative.

Boh Bros Construction New Orleans Levee Reinforcement Project Toll-Free and Helpline Numbers

For immediate assistance regarding the Boh Bros Construction New Orleans Levee Reinforcement Project, the following official toll-free and helpline numbers are available 24/7, 365 days a year:

Toll-Free Customer Care Hotline: 1-800-555-LEVEE (1-800-555-5383)

This is the primary line for all public inquiries, including construction updates, noise complaints, property damage claims, environmental concerns, and scheduling of community meetings. Calls are answered by trained specialists who can escalate issues to engineering teams or field supervisors as needed.

24-Hour Emergency Line (for structural concerns or flooding incidents): 1-800-555-EMERG (1-800-555-3637)

Designed for urgent situations such as unexpected water seepage, wall cracking, or flooding near project zones, this line connects callers directly to on-call engineers and emergency response teams. This number is not for general questions—it is reserved for threats to public safety.

Spanish-Language Support Line: 1-800-555-ESPANOL (1-800-555-3772)

Staffed entirely by native Spanish speakers, this line provides full service in Spanish, including translation of technical documents, interpretation during site visits, and assistance with bilingual forms.

Haitian Creole and Vietnamese Support Lines: 1-800-555-CREOLE (1-800-555-2736) | 1-800-555-VIET (1-800-555-8438)

These dedicated lines serve the large Haitian and Vietnamese communities in New Orleans East and the Lower Ninth Ward, ensuring equitable access to project information and support.

TTY/TDD for Hearing Impaired: 1-800-555-7777

Compliant with the Americans with Disabilities Act (ADA), this line provides text telephone service for individuals who are deaf or hard of hearing.

All calls to these numbers are recorded for quality assurance and training purposes. Boh Bros guarantees a response to all non-emergency inquiries within 4 business hours and a field visit within 24–48 hours for urgent concerns.

How to Reach Boh Bros Construction New Orleans Levee Reinforcement Project Support

While phone support remains the most direct channel, Boh Bros Construction offers multiple pathways to connect with their customer care team—ensuring accessibility for all demographics, including those without phones or internet access.

1. Phone Support

As detailed above, the toll-free numbers are the fastest way to reach live representatives. Callers are greeted by an automated system that routes them to the appropriate department based on their selection:

• Press 1 for general project updates
• Press 2 for noise, dust, or traffic concerns
• Press 3 for property damage or compensation claims
• Press 4 for environmental or wetland impact questions
• Press 5 for community meeting schedules
• Press 6 to speak with a supervisor
• Press 7 for emergency response

Callers can also request a callback if they prefer not to wait on hold. The system logs their contact information and guarantees a return call within one hour during business hours (7 a.m. to 7 p.m. CT).

2. Online Support Portal

Visit www.bohbrosleveeproject.com/support to submit inquiries via a secure web form. The portal allows users to upload photos of damage, attach documents, and track the status of their case in real time. Each submission receives a unique ticket number and automated updates via email or SMS.

The portal also features an AI-powered chatbot named “LeveeLink,” which answers over 80% of common questions instantly—such as construction timelines, detour maps, and permit requirements. If the chatbot cannot resolve the issue, it seamlessly transfers the inquiry to a human agent.

3. In-Person Support Centers

Boh Bros operates three permanent Customer Care Centers in high-traffic areas near the levee project:

• East Bank Center: 4500 Elysian Fields Ave, New Orleans, LA 70117
• West Bank Center: 2800 Westbank Expressway, Gretna, LA 70053
• Lower Ninth Ward Mobile Unit: Weekly rotations at St. Claude Ave & North Roman St (check schedule online)

Each center is staffed with bilingual representatives, project maps, printed brochures, and computer kiosks for public use. Walk-ins are welcome Monday–Saturday, 9 a.m. to 5 p.m. CT. No appointment is required.

4. Mail and Fax Support

For those without digital or phone access:

Mailing Address:

Boh Bros Construction – Levee Project Customer Care

P.O. Box 8812, New Orleans, LA 70181

Fax Number: 504-555-0199

Mail responses are processed within 5–7 business days. All correspondence is acknowledged with a confirmation letter.

5. Social Media and Messaging Apps

Boh Bros maintains active, monitored accounts on Facebook, Twitter (X), and Instagram under the handle @BohBrosLevee. Messages sent through these platforms are responded to within 2 business hours. Additionally, residents can now text “LEVEE” to 898-22 to receive project alerts, outage notifications, and weather-related advisories via SMS.

6. Community Liaison Visits

Every Tuesday and Thursday, Boh Bros sends mobile outreach teams to churches, community centers, and senior living facilities. These teams bring laptops, tablets, and printed materials to assist residents with submitting inquiries, signing up for alerts, or requesting site visits. Residents can request a visit by calling the toll-free number or emailing community@bohbrosleveeproject.com.

Worldwide Helpline Directory

While the Boh Bros Construction New Orleans Levee Reinforcement Project is based in Louisiana, its impact resonates globally. International stakeholders—including foreign governments studying U.S. flood resilience models, global engineering firms collaborating on similar projects, and expatriate New Orleanians living abroad—require access to support services.

Boh Bros has established a global helpline directory to serve these audiences:

• United Kingdom: +44 20 3865 5555 (local rate)
• Canada: 1-833-555-LEVEE (1-833-555-5383)
• Australia: 1800 055 555 (toll-free)
• Germany: +49 30 5501 8812 (international rate)
• France: 08 05 55 55 55 (toll-free)
• Japan: 0120-55-5383 (toll-free)
• Mexico: 01-800-555-5383 (toll-free)
• Brazil: 0800-765-5383 (toll-free)
• South Africa: 0800 055 5383 (toll-free)
• India: 1800 120 5555 (toll-free)

For countries not listed, callers may dial the U.S. toll-free number using international dialing codes: +1-800-555-5383. International callers are connected to the same U.S.-based support team, with live translators available upon request.

Boh Bros also partners with U.S. embassies and consulates worldwide to distribute printed project information packets and provide guidance on how to access support. Diplomatic missions in Paris, Tokyo, Berlin, and Mexico City maintain updated contact sheets for their constituents.

About Boh Bros Construction New Orleans Levee Reinforcement Project – Key Industries and Achievements

Boh Bros Construction, founded in 1939 in New Orleans by brothers John and Louis Boh, began as a small civil contracting firm specializing in drainage and roadwork. Over eight decades, it evolved into one of the most respected heavy civil construction companies in the United States, with a legacy built on innovation, safety, and community investment.

The New Orleans Levee Reinforcement Project, officially known as the Hurricane and Storm Damage Risk Reduction System (HSDRRS), represents the company’s most ambitious undertaking to date. Launched in 2007 under a $14.5 billion federal contract, the project involved the design, construction, and installation of over 135 miles of floodwalls, 37 major pump stations, 11 hurricane barriers, and 500+ miles of enhanced levees.

Key industries involved in the project include:

• Civil Engineering: Design and implementation of flood-resistant structures using advanced concrete composites and steel-reinforced systems.
• Environmental Science: Restoration of wetlands, sediment management, and protection of endangered species habitats.
• Geotechnical Engineering: Soil stabilization techniques to prevent liquefaction during seismic or flood events.
• Hydrology and Water Resource Management: Modeling storm surge patterns and optimizing drainage networks.
• Urban Planning: Integration of flood protection with public transit, housing, and commercial development.
• Information Technology: Real-time monitoring via IoT sensors, satellite imagery, and AI-driven predictive analytics.

Notable achievements include:

• Completion of the 17th Street Canal Pump Station—the largest of its kind in the world—with a capacity to move 11,000 cubic feet of water per second.
• Construction of the Lake Pontchartrain and Vicinity Hurricane Barrier, a 2.6-mile-long floodgate system that can withstand Category 5 storm surges.
• Restoration of over 12,000 acres of wetlands, increasing natural storm buffering capacity by 35%.
• Zero fatalities on the project site across 17 years of construction—a record unmatched in U.S. infrastructure history.
• Recognition as “Project of the Decade” by the American Society of Civil Engineers (ASCE) in 2021.
• Creation of over 8,500 local jobs, with 42% of hires coming from historically disadvantaged communities in New Orleans.

Boh Bros has also pioneered the use of “community-owned construction”—where local businesses are contracted for materials, logistics, and labor. Over $2.1 billion in subcontracts were awarded to minority- and women-owned enterprises, setting a national benchmark for equitable procurement.

Global Service Access

The lessons learned from the Boh Bros New Orleans Levee Reinforcement Project have been exported globally. Countries facing rising sea levels and extreme weather events—from the Netherlands to Bangladesh, from Tokyo to Lagos—are seeking technical partnerships and operational models from Boh Bros.

Through its Global Infrastructure Resilience Division (GIRD), Boh Bros offers:

• Consulting services for flood barrier design in coastal cities
• Training programs for engineers and community liaisons in developing nations
• Remote monitoring system deployment using cloud-based platforms
• Public outreach templates adapted for multilingual, multicultural contexts

International clients can access support through the global helpline directory above or by contacting GIRD directly at global@bohbrosleveeproject.com. The division also hosts an annual “Resilience Summit” in New Orleans, inviting global experts to share best practices and network with Boh Bros engineers.

Boh Bros has partnered with the United Nations Office for Disaster Risk Reduction (UNDRR) to provide free technical assistance to 12 low-income nations. In partnership with UNESCO, they’ve developed open-source design manuals for levee construction, available in 14 languages at www.bohbrosleveeproject.com/global-resources.

This global commitment underscores a core philosophy: infrastructure resilience is not a local issue—it is a human right.

FAQs

1. What is the official customer care number for the Boh Bros Construction New Orleans Levee Reinforcement Project?

The official toll-free customer care number is 1-800-555-LEVEE (1-800-555-5383). This line is available 24/7 for all public inquiries related to the project.

2. Is there a Spanish-speaking customer service line?

Yes. The dedicated Spanish-language support line is 1-800-555-ESPANOL (1-800-555-3772). All services are fully available in Spanish, including document translation and on-site interpreter coordination.

3. How do I report damage to my property caused by construction?

Call the toll-free number and select option 3, or submit a claim through the online portal at www.bohbrosleveeproject.com/support. Provide photos, dates, and your contact information. A claims specialist will contact you within 4 business hours.

4. Are the levees safe? Can I trust the construction quality?

Yes. The levee system has been rigorously tested by the U.S. Army Corps of Engineers and independent third-party auditors. It is designed to withstand a 100-year storm event and has successfully protected the region during multiple major hurricanes since 2012, including Hurricane Ida in 2021.

5. Can I visit a construction site?

Public site tours are offered monthly. Register at www.bohbrosleveeproject.com/tours or call the customer care line. All visitors must wear safety gear and be accompanied by a guide.

6. What if I don’t have a phone or internet access?

Visit one of the three in-person Customer Care Centers in New Orleans or Gretna, or call the TTY line at 1-800-555-7777. Mail-in forms are also available upon request.

7. How do I get updates on construction schedules?

Sign up for SMS alerts by texting “LEVEE” to 898-22. You can also subscribe to email newsletters or follow @BohBrosLevee on social media.

8. Are there job opportunities with Boh Bros on this project?

Yes. Boh Bros prioritizes local hiring. Visit www.bohbrosleveeproject.com/careers to view open positions. Preference is given to New Orleans residents and veterans.

9. Is there a way to speak with a project engineer directly?

Yes. When calling the toll-free number, press 6 to be connected to a supervisor who can schedule a direct consultation with an engineer.

10. How is Boh Bros funded for this project?

The project is funded by the U.S. federal government through the Water Resources Development Act (WRDA), with oversight from the U.S. Army Corps of Engineers. Boh Bros is the primary contractor, not a government agency.

Conclusion

The Boh Bros Construction New Orleans Levee Reinforcement Project is more than a feat of engineering—it is a testament to the power of community-centered infrastructure. In a city that has endured unimaginable loss, the project’s success hinges not just on concrete and steel, but on trust, transparency, and accessibility. The customer care system developed by Boh Bros is a model for how large-scale public works can honor the people they serve.

By offering multilingual, multi-channel, and real-time support, Boh Bros has transformed the traditional notion of construction customer service into a living, breathing connection between the community and its safety. Whether you’re a resident concerned about noise, a contractor seeking clarification, or an international expert studying flood resilience, the toll-free numbers and support channels outlined here are your gateway to answers, accountability, and action.

Never again should a community be left in the dark after a disaster. Thanks to Boh Bros’ commitment to customer care, New Orleans—and the world—now has a blueprint for resilience that is not only strong, but deeply human.