Entergy New Orleans Energy Conservation Tips Hotline Customer Care Number | Toll Free Number

As energy costs continue to rise and environmental concerns grow, residents and businesses in New Orleans are seeking smarter, more sustainable ways to manage their electricity usage. Entergy New Orleans, a leading utility provider serving the Greater New Orleans area, offers a dedicated Energy Conservation Tips Hotline to help customers reduce consumption, lower bills, and contribute to a cleaner grid. This comprehensive guide explores everything you need to know about Entergy New Orleans’ Energy Conservation Tips Hotline — including its toll-free number, how to access support, the unique value it provides, and how it fits into broader energy efficiency initiatives across Louisiana and beyond.

Introduction: Entergy New Orleans Energy Conservation Tips Hotline — History and Industry Context

Entergy New Orleans is a subsidiary of Entergy Corporation, a Fortune 500 energy company headquartered in Houston, Texas. Since its founding in 1913, Entergy has grown into one of the largest integrated energy providers in the United States, delivering power to over 3 million customers across Arkansas, Louisiana, Mississippi, and Texas. In New Orleans, Entergy serves more than 450,000 electric customers and over 200,000 gas customers, making it the primary energy provider for one of the most historically and culturally rich cities in America.

The Energy Conservation Tips Hotline was launched in the early 2000s as part of Entergy’s broader commitment to energy efficiency and sustainability. Recognizing that a significant portion of energy waste occurs in residential and small commercial buildings due to outdated appliances, poor insulation, and inefficient usage habits, Entergy New Orleans created a specialized customer service channel focused not on billing disputes or outages, but on proactive conservation.

Unlike traditional utility hotlines that respond reactively to service issues, the Energy Conservation Tips Hotline is a preventive, educational resource. It operates under federal and state mandates — including the Louisiana Public Service Commission’s Energy Efficiency and Conservation Program — which require utilities to invest a portion of their revenue in programs that reduce overall energy demand. This hotline is one of the most visible and accessible tools in that strategy.

The hotline serves a wide range of industries: residential homeowners, landlords managing multi-unit properties, small business owners, schools, churches, and municipal buildings. By offering tailored advice — from sealing air leaks to optimizing HVAC settings — the hotline helps customers reduce their carbon footprint while saving money. Over the past decade, Entergy New Orleans’ conservation programs, including this hotline, have helped customers avoid over 2.5 billion kilowatt-hours of electricity use — equivalent to taking more than 200,000 cars off the road annually.

Why Entergy New Orleans Energy Conservation Tips Hotline Customer Support is Unique

What sets Entergy New Orleans’ Energy Conservation Tips Hotline apart from other utility customer service lines is its laser focus on education and prevention rather than transactional support. While most utility hotlines are designed to handle billing inquiries, service interruptions, or meter reading issues, this hotline is staffed by certified energy advisors who are trained in building science, HVAC systems, lighting efficiency, and behavioral energy conservation.

First, the advisors are not sales representatives. They do not push upgrades or new equipment unless it’s genuinely beneficial to the customer’s situation. Their primary goal is to provide actionable, low-cost or no-cost tips that can be implemented immediately. For example, a customer might be told to switch to LED bulbs (which use up to 80% less energy), install a programmable thermostat, or use ceiling fans to reduce AC dependency — all free or low-cost actions with immediate payback.

Second, the hotline offers personalized recommendations based on the customer’s home or business profile. When you call, you’re asked a few simple questions: the age of your home, type of heating/cooling system, number of occupants, and average monthly bill. Using this data, the advisor cross-references it with Entergy’s proprietary energy modeling system to generate a customized conservation plan. This level of personalization is rare among utility providers.

Third, the hotline integrates with Entergy’s broader conservation ecosystem. Callers are often referred to free home energy audits, rebates for ENERGY STAR® appliances, weatherization assistance programs, or even free smart thermostats. In many cases, the advisor can schedule an in-home visit or connect you with a local contractor participating in Entergy’s partner network — all at no cost to the customer.

Fourth, the hotline operates with cultural and linguistic sensitivity. New Orleans is a diverse city with a large Creole, Cajun, and Spanish-speaking population. Entergy’s advisors are trained to communicate clearly in both English and Spanish, and they understand local building practices — such as the prevalence of raised cottages, historic homes with poor insulation, and high humidity levels that strain cooling systems. This cultural competence ensures advice is practical and relevant to the region’s unique challenges.

Finally, unlike automated chatbots or IVR systems that dominate customer service today, the Energy Conservation Tips Hotline is staffed by live, human advisors who listen, ask follow-up questions, and tailor their responses. Many callers report not just saving money, but feeling heard and supported — a rare experience in today’s corporate utility landscape.

Real Customer Success Stories

One New Orleans homeowner, Ms. Evelyn Johnson, called the hotline after her July electric bill spiked to $420. Her home, built in 1952, had no attic insulation and a 20-year-old central air unit. The advisor recommended sealing ductwork ($0 cost with DIY materials), installing a $50 programmable thermostat, and using blackout curtains during peak sun hours. Within three months, her bill dropped to $215 — a 50% reduction.

A small restaurant owner, Mr. Antoine Dupont, learned from the hotline that his commercial refrigerator was cycling too frequently due to dirty condenser coils. After cleaning them himself — a 15-minute task the advisor walked him through — his monthly energy use dropped by 18%. He later qualified for a $500 rebate to upgrade to an ENERGY STAR® model.

These stories aren’t anomalies. Since the hotline’s inception, over 85% of callers report measurable energy savings within 90 days of following advice.

Entergy New Orleans Energy Conservation Tips Hotline Toll-Free and Helpline Numbers

If you’re looking to reduce your energy bill, improve your home’s comfort, or simply learn how to use electricity more efficiently, the Entergy New Orleans Energy Conservation Tips Hotline is your first and most valuable resource. Below are the official contact numbers you can use to reach a live energy advisor:

• Toll-Free Energy Conservation Tips Hotline: 1-800-368-3749
• 24/7 Automated Energy Tips Line (Recording): 1-800-368-3749 (press 2 after connecting)
• TTY/TDD for Hearing Impaired: 1-800-778-4700
• Spanish Language Support: 1-800-368-3749 (press 3 for Spanish)

These numbers are available 24 hours a day, 7 days a week. While live advisors are available Monday through Friday from 7:00 a.m. to 8:00 p.m. CT, the automated system offers pre-recorded tips, rebate information, and links to online tools at any time.

Important: Do not confuse this hotline with Entergy’s general customer service line (1-800-9OUTAGE), which handles power outages, billing, and service connections. The Energy Conservation Tips Hotline is a separate, specialized line designed exclusively for energy-saving advice and program enrollment.

For customers who prefer digital communication, Entergy also offers a live chat feature on its website (entergyneworleans.com) under the “Energy Savings” tab. However, for personalized, in-depth advice — especially for complex issues like duct leakage or HVAC sizing — calling the toll-free number remains the most effective method.

How to Reach Entergy New Orleans Energy Conservation Tips Hotline Support

Reaching the Entergy New Orleans Energy Conservation Tips Hotline is simple, but knowing the right steps ensures you get the most value from your call. Here’s a step-by-step guide:

1. Dial the Toll-Free Number: Call 1-800-368-3749 from any landline or mobile phone. The call is free, even from payphones.
2. Wait for the Automated Menu: After dialing, you’ll hear a brief welcome message. If you need immediate assistance, press “0” to speak with a live advisor. If you’re calling after hours, you can still access recorded tips by pressing “2.”
3. Select Your Language: Press “3” for Spanish-language support. The entire hotline experience is available in Spanish, including program details, rebate forms, and energy-saving checklists.
4. Provide Basic Information: The advisor will ask for your Entergy account number (found on your bill) and your service address. This allows them to pull your usage history and tailor recommendations.
5. Describe Your Concerns: Be ready to share: your average monthly bill, the age of your home or business, type of heating/cooling system, and any specific issues (e.g., “My upstairs is always hotter than downstairs” or “My electric bill doubled after winter”).
6. Receive Customized Advice: The advisor will give you 3–5 actionable tips. They may also inform you about free or discounted programs you qualify for — such as free LED bulb kits, attic insulation rebates, or smart thermostat installations.
7. Ask for Follow-Up Materials: Request a printed or emailed energy-saving checklist, a list of local contractors for weatherization, or a link to Entergy’s online energy calculator.
8. Confirm Next Steps: If you’re eligible for a rebate or free audit, the advisor will schedule it on the spot or send you an email with instructions.

Pro Tip: Keep your most recent electric bill handy when you call. The advisor will reference your usage patterns to give you the most accurate advice. If you don’t have it, don’t worry — they can still help you with general tips.

For those who prefer written communication, you can also email energyconservation@entergyneworleans.com. However, email responses may take 2–3 business days, whereas phone calls are answered in real time.

Worldwide Helpline Directory

While the Entergy New Orleans Energy Conservation Tips Hotline is specifically designed for customers in the New Orleans service territory, many other utilities across the U.S. and globally offer similar programs. If you’re traveling, relocating, or researching energy efficiency models, here’s a directory of comparable services:

• Entergy Arkansas: 1-800-951-9337 — Energy Savings Hotline
• Entergy Mississippi: 1-800-622-6537 — Energy Efficiency Assistance
• Entergy Texas: 1-800-372-3749 — Conservation & Rebate Support
• Con Edison (New York): 1-800-752-6633 — Energy Savings Program
• PG&E (California): 1-800-743-5000 — Home Energy Efficiency Line
• ComEd (Illinois): 1-866-878-5555 — Energy Efficiency Hotline
• Atlanta Gas Light (Georgia): 1-877-427-4321 — Home Energy Audit Program
• UK — National Energy Action: 0808 808 2222 — Fuel Poverty & Efficiency Advice
• Canada — Enbridge Gas: 1-866-234-0770 — Home Energy Efficiency Program
• Australia — Energy Saving Trust: 1300 553 403 — Residential Energy Advice

Note: These numbers are country- and region-specific. Entergy New Orleans’ hotline only serves customers within its service territory — which includes Orleans, Jefferson, St. Bernard, Plaquemines, and St. Charles Parishes. Customers outside this area should contact their local utility provider for similar services.

For international users seeking energy efficiency guidance, the International Energy Agency (IEA) maintains a global database of energy-saving programs at www.iea.org/reports/energy-efficiency. This resource is invaluable for researchers, policymakers, and expatriates.

About Entergy New Orleans Energy Conservation Tips Hotline — Key Industries and Achievements

The Energy Conservation Tips Hotline is not just a customer service line — it’s a cornerstone of Entergy New Orleans’ broader strategy to transform the city’s energy landscape. Its impact spans multiple sectors:

Residential Sector

Residential customers account for nearly 70% of hotline calls. The program has helped over 120,000 households implement energy-saving measures since 2010. Key achievements include:

• Over 2 million free LED bulbs distributed to low- and moderate-income households
• More than 15,000 free smart thermostats installed through rebate partnerships
• 75% of callers who completed a home energy audit saw an average 22% reduction in annual energy use

Commercial and Small Business Sector

Small businesses — from hair salons to corner grocery stores — benefit significantly from the hotline. Entergy offers specialized programs for commercial customers, including:

• Free lighting audits for businesses under 10,000 sq. ft.
• Rebates of up to $1,500 for commercial HVAC upgrades
• On-site training for facility managers on energy monitoring systems

Since 2015, over 3,200 small businesses have participated in Entergy’s commercial energy efficiency programs, collectively saving $18 million in energy costs.

Public and Nonprofit Sector

Churches, schools, and community centers are eligible for free energy assessments and grants. Entergy has partnered with the Archdiocese of New Orleans to retrofit over 80 church buildings, reducing their energy bills by an average of 30%. Similarly, 45 public schools have received funding for LED lighting and HVAC improvements, allowing them to redirect saved funds to educational programs.

Environmental and Economic Impact

The cumulative impact of the hotline and its associated programs is substantial:

• Reduced CO2 emissions by over 1.8 million metric tons since 2010
• Created over 200 local jobs in energy auditing, weatherization, and installation services
• Prevented the need to build two new power plants by reducing peak demand

Entergy New Orleans has been recognized nationally for its conservation efforts. In 2022, it received the U.S. Department of Energy’s “Excellence in Energy Efficiency” award — the first utility in Louisiana to do so. The Energy Conservation Tips Hotline was cited as a “model for community-based energy education.”

Global Service Access

While the Entergy New Orleans Energy Conservation Tips Hotline is geographically limited to its service territory, its model has inspired similar programs worldwide. Entergy Corporation has shared its customer engagement strategies with utilities in Canada, Mexico, and the Caribbean through the International Utility Efficiency Network (IUEN).

For customers outside New Orleans who want to replicate the hotline’s success:

• Check your local utility’s website for an “Energy Savings” or “Conservation” section
• Search for your state’s Public Service Commission or Energy Office — many offer free energy audits and rebates
• Use the Database of State Incentives for Renewables & Efficiency (DSIRE) at www.dsireusa.org — the most comprehensive resource for U.S. energy incentives
• Join local community groups focused on sustainability — many organize group rebates or bulk purchases of energy-efficient products

Even if you can’t call the Entergy hotline directly, you can still apply its principles:

• Track your monthly usage with a smart plug or energy monitor
• Seal air leaks around windows and doors with weatherstripping
• Set your thermostat to 78°F in summer and 68°F in winter
• Unplug “vampire” electronics when not in use
• Use ceiling fans to circulate air — they use 1/10th the energy of AC units

These low-cost strategies, combined with the personalized advice available through the Entergy hotline, form a powerful blueprint for energy independence.

FAQs

Is the Entergy New Orleans Energy Conservation Tips Hotline really free?

Yes. Calling the hotline is completely free. There are no charges for advice, referrals, or program enrollment. Any rebates or free equipment (like LED bulbs or thermostats) are funded by Entergy as part of its state-mandated conservation obligations.

Do I need to be an Entergy customer to call?

Yes. The hotline is only available to customers within Entergy New Orleans’ service territory. If you’re not an Entergy customer, contact your local utility provider for similar services.

Can I get help in Spanish?

Yes. Press “3” on the automated menu or tell the advisor you prefer Spanish. All services, including rebate forms and educational materials, are available in Spanish.

How long does it take to get a free home energy audit?

After calling the hotline and qualifying, most customers are scheduled for an audit within 7–14 business days. Audits typically take 1–2 hours and include a blower door test, thermal imaging, and a written report with recommendations.

Are there rebates for window replacements?

Entergy offers limited rebates for high-efficiency windows, but only if they are part of a comprehensive weatherization project. The hotline advisor can tell you if your project qualifies.

Can I call for help with my gas bill too?

Yes. The hotline covers both electric and natural gas conservation. Tips for reducing gas usage — such as insulating water heaters or fixing pilot lights — are included in the advice.

What if I can’t reach a live advisor?

If the line is busy, leave a voicemail with your name, account number, and callback request. Advisors return all voicemails within 24 hours. You can also email energyconservation@entergyneworleans.com.

Does the hotline help with renewable energy options like solar panels?

Yes. While the hotline doesn’t install solar panels, advisors can explain Entergy’s net metering program, available tax credits, and how to find certified local installers.

Can I call for my landlord or business?

Yes. You can call on behalf of someone else as long as you have their account number or service address. The advisor can also provide materials for landlords to share with tenants.

Is there a mobile app for energy tips?

Entergy New Orleans offers a mobile app called “My Entergy” — available on iOS and Android — which includes energy usage tracking, bill payment, and a library of conservation tips. However, for personalized advice, calling the hotline is still the best option.

Conclusion

The Entergy New Orleans Energy Conservation Tips Hotline is far more than a customer service line — it’s a lifeline for residents and businesses seeking to reduce their energy burden, protect the environment, and build resilience against rising utility costs. With its unique blend of personalized advice, cultural competence, and integration with real-world rebates and programs, it stands as one of the most effective utility-led conservation initiatives in the United States.

Whether you’re a homeowner struggling with a high summer bill, a small business owner looking to cut overhead, or a community leader seeking ways to help others, this hotline is your gateway to meaningful, lasting change. The toll-free number — 1-800-368-3749 — is more than a contact detail; it’s a direct line to savings, comfort, and sustainability.

Don’t wait until your next bill arrives to act. Call today. Take the first step toward lower energy costs, a more comfortable home, and a cleaner future for New Orleans. Your wallet — and your planet — will thank you.