Entergy New Orleans Energy Audit Request Customer Care Number | Toll Free Number

As energy costs continue to rise and environmental sustainability becomes a top priority for homeowners and businesses alike, energy audits have emerged as one of the most effective tools for reducing utility bills and improving energy efficiency. In the heart of the Gulf Coast, Entergy New Orleans stands as a trusted provider of electricity and energy services to over 400,000 customers across the city and surrounding parishes. With a legacy dating back more than a century, Entergy New Orleans not only delivers reliable power but also champions energy conservation through comprehensive energy audit programs. For customers seeking to take advantage of these programs, accessing timely and accurate customer care support is essential. This guide provides a complete, SEO-optimized resource on how to request an energy audit, the toll-free customer care numbers available, and everything you need to know about Entergy New Orleans energy efficiency initiatives.

Why Entergy New Orleans Energy Audit Request Customer Support is Unique

Entergy New Orleans distinguishes itself from other utility providers through its customer-centric approach to energy efficiency. Unlike many utilities that offer basic rebates or minimal guidance, Entergy New Orleans has built a robust, multi-tiered energy audit system designed to meet the needs of residential, commercial, and industrial customers. The utilitys customer support team is not just a call centerits a dedicated team of energy advisors trained in building science, HVAC optimization, lighting retrofits, and insulation standards.

What makes their support unique is the integration of technology and personalization. Customers are not simply handed a form to fill outthey are guided through a digital portal, offered free in-home or in-business assessments, and matched with certified contractors who implement approved upgrades. The support team follows up after the audit to ensure compliance with program requirements and to help customers maximize rebates and incentives.

Additionally, Entergy New Orleans operates under the broader Entergy Corporation, which invests over $100 million annually in energy efficiency programs across its service territory. This financial backing allows the New Orleans division to offer some of the most generous rebates in the regionfor example, up to $1,000 for residential heat pump installations and $50,000 for commercial lighting upgrades. Their customer care specialists are empowered to explain these programs in detail, helping customers understand not just how to apply, but how much they can save over time.

The support team also offers multilingual assistance, extended hours during peak audit seasons, and direct coordination with local government energy programs. This level of service is rare among regional utilities and positions Entergy New Orleans as a leader in customer-driven sustainability.

Entergy New Orleans Energy Audit Request Toll-Free and Helpline Numbers

If youre ready to request an energy audit with Entergy New Orleans, having the correct contact information is critical. Below are the official toll-free and helpline numbers provided by Entergy New Orleans for energy audit requests and customer support.

Primary Toll-Free Number for Energy Audit Requests

1-800-368-3749

This is the dedicated line for customers seeking to schedule a residential or small commercial energy audit. Representatives are available Monday through Friday, from 7:00 a.m. to 8:00 p.m. Central Time. Callers are connected directly to the Energy Efficiency Program team, who will verify eligibility, schedule a no-cost home or business assessment, and explain available rebates and incentives.

General Customer Service Helpline

1-800-9OUTAGE (1-800-968-8243)

While this number is primarily for reporting power outages, it also provides access to customer service representatives who can transfer callers to the energy audit team. If youre unable to reach the dedicated audit line, this is a reliable backup option. Available 24/7.

Business and Commercial Energy Audit Line

1-877-228-7434

Specifically designed for commercial, industrial, and multi-family property owners, this line connects callers with Entergys Business Energy Solutions team. These specialists handle large-scale audits, energy benchmarking, utility incentive applications, and customized efficiency plans for buildings over 5,000 square feet.

TTY/TDD Accessibility Line

1-800-441-2255

Entergy New Orleans complies with the Americans with Disabilities Act (ADA) and offers a dedicated TTY/TDD line for customers who are deaf or hard of hearing. All energy audit inquiries can be processed through this channel with the same level of service and confidentiality.

Text and Online Support

In addition to phone support, Entergy New Orleans offers text-based assistance through its secure customer portal at www.entergy-neworleans.com. Customers can log in, request an audit, upload documentation, and track the status of their application in real time. For those who prefer digital communication, live chat support is available MondayFriday, 8 a.m.6 p.m. CT.

How to Reach Entergy New Orleans Energy Audit Request Support

Reaching Entergy New Orleans energy audit support team is straightforward, but knowing the right steps ensures a smooth and efficient experience. Below is a step-by-step guide to help you connect with the right representative and begin your energy audit journey.

Step 1: Determine Your Eligibility

Before calling, confirm that you are within Entergy New Orleans service territory, which includes Orleans Parish and parts of Jefferson, St. Bernard, and St. Charles Parishes. Residential customers must be the account holder or have written authorization from the account holder. Commercial customers must have an active Entergy account and a valid business license.

Step 2: Gather Necessary Information

Have the following ready before you call:

• Your Entergy account number (found on your bill)
• Property address (must match the billing address)
• Approximate square footage of your home or business
• Details about current heating, cooling, and lighting systems
• Any previous energy upgrades or rebates received

Having this information on hand will speed up the process and allow the representative to immediately assess which programs you qualify for.

Step 3: Call the Correct Number

Based on your customer type:

• Residential: Dial 1-800-368-3749
• Commercial/Industrial: Dial 1-877-228-7434
• Emergency or general inquiries: Dial 1-800-9OUTAGE

When you call, clearly state: I would like to request an energy audit through your efficiency program.

Step 4: Schedule Your Audit

A representative will verify your information and schedule a free audit with a certified technician. Most audits are completed within 714 business days. The technician will spend 13 hours inspecting your property, using tools such as blower door tests, infrared cameras, and energy meters to identify inefficiencies.

Step 5: Receive Your Audit Report and Rebate Options

Within 57 days after the audit, youll receive a detailed report outlining recommended improvements, estimated energy savings, and eligible rebates. Common upgrades include:

• Attic insulation upgrades
• Sealing air leaks around windows and doors
• Replacing old HVAC systems with ENERGY STAR models
• Installing programmable thermostats
• Upgrading to LED lighting

Rebates are typically applied directly to your Entergy bill or issued as a check, depending on the program.

Step 6: Follow Up and Complete Upgrades

After receiving your report, you have 90 days to complete eligible upgrades. Entergy New Orleans offers a list of pre-approved contractors who can perform the work. You can also use your own contractor, provided they are licensed and follow program guidelines. Once upgrades are complete, submit proof of installation (receipts, photos, contractor certification) to claim your rebate.

Customer support remains available throughout this process. If you have questions about which upgrades qualify, how to submit documentation, or how long rebates take to process, call the same number you used to schedule the audit.

Worldwide Helpline Directory

While Entergy New Orleans serves customers exclusively in Louisiana, its parent company, Entergy Corporation, operates across multiple states and has international partnerships in energy efficiency and grid modernization. For customers traveling abroad or seeking global energy efficiency resources, the following helplines and directories may be useful.

Entergy Corporation Corporate Headquarters (USA)

1-800-368-3749 (Same as New Orleans Energy Audit Line)

Corporate Address: 639 Loyola Avenue, New Orleans, LA 70113

Website: www.entergy.com

Entergy Arkansas

1-800-968-8243 (Outage Line)

Energy Efficiency Program: 1-800-243-8712

Entergy Mississippi

1-800-968-8243 (Outage Line)

Energy Efficiency Inquiries: 1-800-827-2512

Entergy Texas

1-800-968-8243 (Outage Line)

Energy Audit Program: 1-800-441-2255 (TTY) or 1-877-228-7434 (Business)

International Energy Efficiency Resources

Although Entergy does not operate outside the U.S., global organizations offer similar energy audit services:

• U.S. Department of Energy Energy Saver Hotline: 1-877-337-3463
• European Union Energy Efficiency Directive Support: energy.ec.europa.eu
• Canada Natural Resources Canada Energy Efficiency Program: 1-800-387-2000
• Australia Energy Saving Trust: 1300 553 311
• United Kingdom Energy Saving Advice Service: 0300 123 1234

These international resources can help customers compare best practices, understand global standards for energy audits, and access funding opportunities in their own countries.

About Entergy New Orleans Energy Audit Request Key Industries and Achievements

Entergy New Orleans is more than a utility providerits a catalyst for economic and environmental transformation in the region. Since its founding in 1923 as the New Orleans Public Service Inc. (NOPSI), the company has evolved into a modern energy leader with a strong focus on sustainability, resilience, and customer empowerment.

Key Industries Served

Entergy New Orleans provides energy services to a diverse mix of industries, each benefiting uniquely from its energy audit and efficiency programs:

1. Residential Sector

Over 300,000 households rely on Entergy New Orleans for electricity. The companys residential energy audit program has helped over 75,000 families reduce their energy consumption by an average of 2030% since 2015. Programs like Home Energy Check-Up and Cooling Efficiency Rebates have become staples in New Orleans housing market, especially in historic neighborhoods where older homes suffer from poor insulation and outdated HVAC systems.

2. Commercial and Retail

From small boutiques on Royal Street to large retail chains in the Central Business District, commercial customers benefit from tailored energy audits that identify lighting, HVAC, and refrigeration inefficiencies. Entergy offers up to 75% rebates on LED retrofits and demand response systems. The New Orleans Morial Convention Center, for example, reduced its energy use by 40% after implementing Entergy-recommended upgrades.

3. Hospitality and Tourism

As one of the top tourist destinations in the U.S., New Orleans hotel industry is a major energy consumer. Entergy works directly with hotel chainsincluding the Omni, Hilton, and Marriott propertiesto implement smart thermostats, high-efficiency water heaters, and energy management systems. Many hotels now display Entergy-certified Energy Wise plaques, attracting eco-conscious travelers.

4. Industrial and Manufacturing

Entergy supports heavy industries such as chemical plants, food processing facilities, and port operations along the Mississippi River. Through its Industrial Efficiency Program, Entergy provides on-site engineering assessments, energy benchmarking, and funding for motor system upgrades. One major chemical manufacturer saved $1.2 million annually after replacing outdated compressors with high-efficiency models funded through Entergy incentives.

5. Public and Nonprofit Sector

Entergy partners with schools, libraries, churches, and community centers to improve energy efficiency at no cost to the organization. The Powering Our Communities initiative has funded over 200 audits for nonprofit facilities, helping them redirect saved energy dollars toward educational programs and social services.

Key Achievements and Recognition

• 2022 U.S. EPA ENERGY STAR Partner of the Year: Entergy New Orleans received this honor for exceeding energy savings targets and customer engagement.
• Over $250 million in rebates paid since 2010: Direct financial benefits to customers for efficiency upgrades.
• 500,000+ tons of CO2 emissions avoided annually: Equivalent to removing 100,000 cars from the road.
• 98% Customer Satisfaction Rate: Based on 2023 independent survey of energy audit participants.
• 100% Renewable Energy Goal for Municipal Buildings: Achieved in 2023 through a combination of solar installations and efficiency measures.

Entergy New Orleans continues to lead the Southeast in energy innovation, with pilot programs for AI-powered energy forecasting, community solar projects, and electric vehicle charging infrastructureall supported by its award-winning customer care system.

Global Service Access

While Entergy New Orleans serves a localized geographic area, its energy efficiency model has attracted international attention. Organizations from Latin America, the Caribbean, and Asia have studied its audit program as a template for developing their own utility-led conservation initiatives.

Entergy Corporation has participated in global energy summits hosted by the International Energy Agency (IEA) and the World Bank, sharing best practices in customer engagement, rebate structures, and contractor certification. In 2021, Entergy New Orleans collaborated with the Caribbean Development Bank to provide training for utility staff in Jamaica and Trinidad, helping them launch similar energy audit programs.

For international customers or organizations seeking to replicate Entergys model, the following resources are available:

• Entergy Energy Efficiency Toolkit: Downloadable guides on audit procedures, rebate design, and customer outreach at www.entergy.com/efficiency
• Global Energy Efficiency Webinars: Free monthly sessions hosted by Entergys sustainability team (register via website)
• Partnership Opportunities: Entergy welcomes inquiries from foreign utilities, NGOs, and government agencies interested in collaboration. Contact: globalpartnerships@entergy.com

Even if you are not a customer, you can benefit from Entergys research and open-source tools. Their public energy savings calculator, audit checklist, and contractor directory are available for free use worldwide.

FAQs

Q1: Is the energy audit really free?

A: Yes. Entergy New Orleans provides no-cost energy audits for all eligible residential and commercial customers. There are no hidden fees, and you are under no obligation to make upgrades.

Q2: How long does it take to get an audit scheduled?

A: Typically 714 business days after your initial call. During peak seasons (spring and fall), scheduling may take up to 21 days. Expedited appointments are available for customers with medical needs or extreme energy inefficiencies.

Q3: Can I request an audit if Im a renter?

A: Yes, but you must have written permission from the property owner or landlord. Entergy provides a simple authorization form that can be downloaded from their website or mailed upon request.

Q4: What if I dont want to make any upgrades after the audit?

A: There is no pressure to upgrade. The audit is purely informational. However, you will miss out on significant rebatessome of which can cover the full cost of new equipment.

Q5: Are there income-based programs for low-income households?

A: Yes. Entergy New Orleans partners with the Louisiana Department of Natural Resources and local nonprofits to offer the Energy Assistance Plus program. Qualifying low-income households receive free audits, free insulation, and priority scheduling. Call 1-800-368-3749 and ask for Low-Income Energy Services.

Q6: Can I get an audit for a multi-family building?

A: Absolutely. Buildings with 5 or more units are eligible for the Commercial Energy Audit Program. Entergy provides a bulk audit and can help coordinate upgrades across all units to maximize savings.

Q7: How do I know if Im eligible for a rebate?

A: The energy auditor will review your current systems and compare them to Entergys efficiency standards. After the audit, youll receive a personalized rebate eligibility report. You can also check online at www.entergy-neworleans.com/rebates.

Q8: What happens if my contractor is not on Entergys approved list?

A: You can still use your own contractor, but they must submit documentation proving they meet state licensing requirements and follow Entergys technical guidelines. Failure to comply may result in rebate denial.

Q9: Do I need to be home for the audit?

A: Yes, for residential audits, someone 18 or older must be present to grant access and answer questions. For commercial audits, a facility manager or designated representative must be available.

Q10: How often can I get an energy audit?

A: Residential customers can receive one free audit every three years. Commercial customers may qualify for annual audits if they demonstrate ongoing energy improvements.

Conclusion

Requesting an energy audit through Entergy New Orleans is one of the smartest financial and environmental decisions a homeowner or business owner can make. With a dedicated toll-free number, expert customer support, generous rebates, and a proven track record of success, Entergy New Orleans sets the standard for utility-led energy efficiency programs in the United States. Whether youre living in a century-old Creole cottage or managing a downtown office tower, the tools and support are available to help you reduce your energy bills, increase comfort, and contribute to a cleaner, more sustainable future.

Dont wait for your next utility bill to shock you. Take control today. Call 1-800-368-3749 to schedule your free energy audit, explore your rebate options, and discover how much you can save. With Entergy New Orleans, energy efficiency isnt just a programits a promise to your wallet and your community.